Well, was the prescription written they're trying to renew written without any refills to begin with? (Say for a starting does of a statin without any refills) Is the doctor an ER doctor? Is the med for a short course of say flexeril for neck pain from the CVS minute clinic down the street - written without refills? Now they have neck pain again. Since the doc knows about it, the patient thinks the doc can obviously send a new script without seeing him.
Does the most recently filled script state "MUST BE SEEN IN CLINIC FOR MORE REFILLS".
You gotta screen the requests. Otherwise, you'll end up creating more work for everyone. They're cutting hours everywhere. So you have to make sure you're not wasting time on nonsense.