That's their job. That's what their shareholders want. Don't worry, they can't possibly achieve it.
We run into this with all PBM's. Aetna has injectable pharmacies, WHI has what you ran into and so does Caremark. They keep inventory down by keeping it in one or two locations. They negotiate a better price
And my experience is just the opposite. I have a great DM who has a Christmas Party and a Summer Barbecue at his home for the PIC's and store managers every year. The attitude of my DM and Pharmacy Supervisor is professional. They don't always agree with everything corporate does, but they do their best to carry out their instructions. They have our backs and they appreciate those who work hard for them. If you don't, you are screwed. The last independent I worked for was like your DM, no matter what I did, it wasn't good enough. If I went right, I should have gone left. I didn't do anything fast enough or well enough. Now I know that I am appreciated and that my work is valued. I also know that could change tomorrow if I get a new DM or Pharmacy Supervisor.
I think they (the government) will try to limit the type of information the PBM is allowed to share with the retail side of the company. As it is now, the PBM sees every claim, it's what they are doing with the information.
In theory they are trying to leverage information so they can start running MTM services. They envision having Pharmacists call physicians to suggest therapy changes like adding an ACEI to a diabetic patient who has no history of ACEI therapy. They feel with an integrated model they can lower health care costs and make their offerings more palatable to the business that purchase them. They want to get pharmacists away from the count and pour mentality and towards the MTM mentality. Will this work? What are the ramifications for pharmacists? Will it mean we need less of them? Will it create a two tiered system with clinical pharmacists making more than just dispensing pharmacists? Who knows. I don't own a crystal ball....