CVS (store own sales)!
Started by zpak12
no offense get a life
If there was any doubt retail pharmacy has gone to hell here is your proof.
Take a good look students because this is what you went to pharmacy school for. Six years and 200k in debt to be valued solely on metrics like this. Notice there is no metric for patient counseling, drug interactions caught, therapeutic interventions ect. Nope that stuff has to do with practicing pharmacy.
There damn sure is metrics on time spent in the drive through, time to answer the phone, and every other little thing. This is what you went to school for!
Actually... starting in 2013, there will be metrics for patient counseling. Patients in their customer survey will be asked if they were counseled by a pharmacist (mandatory now where it is mandatory), how satisfactory was the counseling, and if the pharmacist answered every question they have.
There are also metrics in place for therapeutic interventions. We have pharmacy advisor
(where we identify gaps in pharmcotherapy like acei for diabetics) and CSI.
For 2013, CVS is focusing on quality assurance and counseling.
There are also metrics in place for therapeutic interventions. We have pharmacy advisor
(where we identify gaps in pharmcotherapy like acei for diabetics) and CSI.
For 2013, CVS is focusing on quality assurance and counseling.
This is actually true. I was kinda amazed that quality of counseling was not just included but will be weighed pretty heavily, I guess.
You just have to know your pharmacy and were deficiencies in ordering are and how to anticipate need. Start ordering extra Levaquin in October...then start cutting it in April.
If you don't already, print out your top 200. Go put a bright sticker in front of each drug on the list. Each week on order day, make sure the BOH is correct and that the amount ordered will put you above TIL.
I spend like an hour and a half doing the order on poll day. And whenever I do it, the pharmacy usually does well. I took poll day off to watch college football pretty much all of September and October. Our inventory numbers sucked balls when I was gone.
But its really just paying attention to inventory and spending the time to do the order correctly. If you put in the time, it will get better. It really is as simple as that.
Out of stock is without a doubt the easiest metric to cheat. Just don't put anything into QI. Boom, done. Of course actually having the stock you need is even better.
Oh please! Give me a break! They are keeping counseling metrics so they have another reason to disipline and fire pharmacists. CVS does not give you time to go to the bathroom in 14 hours do you think they will magically give you time to counsel patients? This will be an epic failure and my guess is the meric will not be counted after about a month of massive failures.
The wonderful pharmacy advisor has nothing to do with therapeutic interventions and everything to do with getting the doctor to write more prescriptions so they can fill more.
Best line ever!!!!! CVS doesn't give a rats butt about quality assurance and counseling. CVS cares about giving the apperance they care. Without a massive shift in CVS's current business practices this "quality assurance and counseling" focus is to cover CVS's ass. This will make it much easier when the crap hits the fan to pin the blame for all the mistakes on the pharmacist and PIC.
I dont care if it is BS or not. CVS rolls out a new program every year. It was pcq calls, then readyfills, then csi, then pharmacy advisor, etc. I am glad that CVS says hold on a moment, we have enough crazy programs out there. Lets focus on quality assurance and counseling for once.
Is there a money side to this? I am sure there is. So what? I dont care. It is a business. I have worked in independent pharmacies and I helped customers more at CVS than I ever would in independents.
Is there a money side to this? I am sure there is. So what? I dont care. It is a business. I have worked in independent pharmacies and I helped customers more at CVS than I ever would in independents.
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Customer feedback on a phone survey is totally indicative of how well the pharmacist did. Not. Until the customer/patient is taken out as the sole reviewer of quality of care metrics they mean nothing. Patients have no idea what is right medically.
Look at how emergency medicine providers bitch and moan about this customer satisfaction metrics that administrators try to use as an indication of the quality of care. It doesn't work and just makes the provider's lives ****ty. Now you get to worry about Ms. Smith saying you didn't counsel her on her meds because she said she didn't have any questions. Now you get to be penalized because you don't know what brand of shampoos you carry because you didn't answer which question the customer had.
Yep this is the way, it gets difficult if you work in a busy store where your putting 20+ things in QI but I have seen it done in a slow store and there metrics are perfect. Also when doing order, walk around the bays and see what your short on, especially before the weekend because you probably put most stuff in QI on the weekend. Make sure you do your returns also because that accounts for a chunk of that score as well. Also remember brand drugs and if the patient gets higher quantity above your TIL, it won't hurt your score. Another thing, keep track of patients who are getting OV items. If you use it write it down on those Cardinal sheets and order it. I was inventory specialist at my store for a year before I started pharmacy school.
LMAO...this guy is drinking so much koolaid he's getting diabetus.
Jealous???
At least he can spell diabetes.....
whooshhh
And grown up too....
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How about meaningful metrics? Metrics that aren't used to produce pharmacy turnover. Metrics that aren't used to reduce bonuses. Maybe metrics that are statistically significant. The only metrics that matter are sales and script count.
