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Okay, I needed to vent. I've been a pharm tech at my local walgreens for about 2-3 months and I feel like I screw up more with each day that I'm there. The other weekend, I had to work in the drive thru and this old lady came to pick up her prescription for xalatan (eye drops), we have it in the fridge and i only saw one box of xalatan to be picked up so i assumed it was hers, and then an hour later my manager was looking for this other ladies prescription for xalatan and i noticed the first ladies prescription in a vial...im thinking to myself "****". So on my break I tried going to the ladies house to give her the right prescription and I didnt tell anyone what I had done, the old lady wasnt at home so I just put it back in the fridge and prayed she didnt notice that I gave her the wrong prescription. Although it was the same medication...it was just the wrong label, does this make me a bad person? lol its not like i steal vicodin or oxycodone when time permits...
Okay, I needed to vent. I've been a pharm tech at my local walgreens for about 2-3 months and I feel like I screw up more with each day that I'm there. The other weekend, I had to work in the drive thru and this old lady came to pick up her prescription for xalatan (eye drops), we have it in the fridge and i only saw one box of xalatan to be picked up so i assumed it was hers, and then an hour later my manager was looking for this other ladies prescription for xalatan and i noticed the first ladies prescription in a vial...im thinking to myself "****". So on my break I tried going to the ladies house to give her the right prescription and I didnt tell anyone what I had done, the old lady wasnt at home so I just put it back in the fridge and prayed she didnt notice that I gave her the wrong prescription. Although it was the same medication...it was just the wrong label, does this make me a bad person? lol its not like i steal vicodin or oxycodone when time permits...
Re: WAG techs and insurance information
I'd say that the techs you are talking to probably fall into one of two catagories:
a) new/inexperienced -OR-
b) just plain lazy
Are you calling the same store every time? If so, I'd say there was a lack of training involved. I sometimes wonder why the pharmacy managers or senior techs don't take the time to train new-hires properly... it may seem like a pain in the beginning, but it sure saves a LOT of headaches in the long run.
IMO: As techs, we usually have an easier time accessing patient's profiles and insurance info. than the pharmacists do (less info on our computer screen to back out of, minimize, etc.).
If you keep having problems, my suggestion would be to tell the tech that you're calling from another pharmacy and you need insurance info. on a patient who's at your store and has forgotten his/her card (but has filled at Walgreens in the past). If you so much as mention the word "transfer" you'll more than likely be routed to the pharmacist immediately.
Hope that helps