I think I have complained about this before. This same guy almost sabotaged my application as well. How? He would not send me a secondary application because he did not have a preprinted address label for me. He had my address--I had him read it to me over the phone, but without the label, he said he could do nothing. I told him I would send him a label. He got mad. He gave me the website address for the secondary, but told me "I would suggest that you not do anything until you receive the instruction booklet. There is nothing so unimpressive to an admissions committee as an applicant who does not follow directions."
After 2 months of fighting with him, I sicked higher powers on him. The same day I got am e-mail from him saying he had mailed the secondary. Two weeks later, my boss's secretary told me that I had received an envelope from Harvard, but that because the address was HANDWRITTEN, she did not think it was important and put it in my work mailbox. So, I finally got my hands on the secondary and completed it in 6 minutes. Follow instructions? Please. I know that when it says name you are supposed to write your name.
So, what ticks me off about this guy, aside from his general demeanor, is:
a) He would not send me the secondary because he did not have a preprinted address label and he ended up hand-writing the address any way. Had he done this oh-so-simple task 2 months prior, I would not have had to exchange words with him and complain about him to higher-ups.
b) He completely ignored the fact that my preferred address is not my work address. The smug little man was simply trying to get me in trouble with my boss. Fortunately for me my boss was waiting for this envelope just as anxiously as I was. Heh, heh, heh.
UCLA2000--I am so sorry that you also have had a hard time with him. Sadly, he is the first contact that students have with the admissions office. He does respond quickly, but is typically rude and often unhelpful. I know Harvard is Harvard and many people will pay zillions of dollars to go there even if their interviewers throw mud at them, but I still believe that the adcom would like for students to have a pleasant application process from beginning to end. This guy is not a good representative for such an amazing school.
I hope the rest of you have not had to exchange words with him! And, really, he is the anomaly--everyone else that I met and have dealt with at HMS have been friendly, accomodating people.
Good luck, everyone, with this guy and everything else...
mma