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Agreed.
The insurance should be found liable.
I never understood why we are the middle men.
We submit the physician information to them with the claim.
They could start requiring a valid fax number.
Also, I also think the family and patient are at fault.
they shOuld've called around for pricing.
Unless it was brand name, I could've done it for $0.40-80 cents per pill (knowing the patient was in a pinch)
How dare you even suggest that the patient be responsible for his/her own health. My patients are appalled when they ask me for free meds to cover them until their mail order comes in and I tell them no it'll be 11.99 for 5 pills.