So here's what I think is wrong with this assessment since I've been in a first-line leadership position, albeit non-VA. I do agree that a small caseload is a good thing for leaders to have, but when that caseload is too big, like 1/2 the time, you end up with mandatory meetings and patient care all interspersed with each other in maddening little patches of time, because lower management doesn't control the meeting times. So a day might look like this: 9-10 patient, 10-11 meeting, 11-12 patient, 12-1 meeting, 1-4 patients, 4-5 administrative time. It makes it almost impossible to sit down and really think through clinic function. And being in first-line leadership is tough because the real heft of the decision-making isn't allowed at that level. The administrative stuff and weirdness is definitely not just a VA thing although I recognize that your frustrations are about the VA because you work there. But this chain of command stuff is across the board in private hospitals as well. That said, the leaders in these positions aren't necessarily just doing what they do because they are innately terrible people. There's pressures on them to do things (work miracles) that are impossible. The pressure comes from their management and also the public eye. To take it back to the VA, this running narrative of Veterans always being the victims gets exhausting, I recall, from the time I did work there. I remember a conversation about the sheer amount of money that got wasted from them no-showing to things like colonoscopies that required multiple teams of expensive providers to be present. There's an episode of Scrubs (or maybe multiple) that pitches Dr. Cox and Dr. Kelso against each other. Earlier on it's always Dr. Cox who is the hero, doing unauthorized procedures on patients, while Dr. Kelso is the the demon who won't pay for stuff. But the reality is that someone has to be responsible for the money of it all. Someone has to be responsible for the "optics" of it all. I'm not saying that people aren't self-serving, but it's not the whole picture.
In another thread, you took the complexity of what I was trying to say and turned it into me suggesting that the solution is to "sing the praises of leadership." That's not what I'm saying at all, so I'm putting it in this one to try to prevent that simplification of my point. My point is that it's all very complex, and we only have part of the picture to work from, so I don't think any of us should be saying what the reality is. We only see our part of it.