Mental Health Care: Last Week Tonight with John Oliver (HBO) 7/31/2022

This forum made possible through the generous support of SDN members, donors, and sponsors. Thank you.
I did read in an article (I apologize can’t remember where) that compared to teens of the past, todays teens are getting pregnant less, smoking and drinking less (which I’m not sure I entirely believe because the vaping among kids is crazy), driving drunk less BUT mental health is worse. Which could be attributed to a variety of factors, like rise in social media and constant access to doom and gloom news, feeling more disconnected from people, etc.
Here is a nice breakdown of some of the different factors:


Members don't see this ad.
 
This. Especially the last part. Have you SEEN some of the stuff on tictok and snapchat related to DID? It's like a steroid for cluster b.
No I’ve been too scared to go on tik tok (the endless videos freak me out) and people still use snapchat?? I thought that went away in college.
Dang I’m old.
 
Members don't see this ad :)
The VA is not 100% what single payer healthcare would look like. However, one element of the VA that is also true of Medicare For All is that it simply causes demand to further outstrip supply. One of the reasons that people seek out the VA for MH and geriatric care is that it is accessible and cheaper. That means costs and access need to be controlled in some way. This combination is what leads to high volumes, limited term manualized care, and generally burn out among the employees. We can't keep MH staff for more than a year or two in the general outpatient clinics because the demand is so high and they never get a break. Without fully addressing cost of care, administrative burden, employee satisfaction, and educational training costs implementing single payor means nothing. Every person in the country could have Medicare tomorrow. If the rate is $100 and I can command $200-300 in the open (cash) market and fill my schedule, guess what I am doing?
whether demand outstrips supply is a policy decision, not a built in feature of a single payer (medicare) or socialized (VA) system. There is no reason as a society that we can't both provide mental health care for all, and ensure that there is adequate staffing. Private insurances do whatever they can to limit access to care, unless they are stopped by policy decisions (e.g. MH parity). Its all about budgets and priorities.
 
whether demand outstrips supply is a policy decision, not a built in feature of a single payer (medicare) or socialized (VA) system. There is no reason as a society that we can't both provide mental health care for all, and ensure that there is adequate staffing. Private insurances do whatever they can to limit access to care, unless they are stopped by policy decisions (e.g. MH parity). Its all about budgets and priorities.

How is it a policy decision? I agree that the the policy decisions have economic consequences. However, just implementing a single payor system will affect demand and do nothing for supply of healthcare providers. There can be other policies to encourage an increase of providers, but no one in power has addressed those in any way. Beyond that, the likelihood is that a single payor system will depress salaries not increase them. If you want a model, look how well this country funds education and how happy teachers are with their salary. There are definitely no problems there. Private insurance does try their best to capitate care because that is their business model.
 
Last edited:
How is it a policy decision? I agree that the the policy decisions have economic consequences. However, just implementing a single payor system will affect demand and do nothing for supply of healthcare providers. There can be other policies to encourage an increase of providers, but no one in power has addressed those in any way. Beyond that, the likelihood is that a single payor system will depress salaries not increase them. If you want a model, look how well this country funds education and how happy teachers are with their salary. There is definitely no problems there. Private insurance does try their best to capitate care because that is their business model.
Agreed.

Infinite numbers of highly trained, effective, and ethical doctoral-level psychotherapy providers don't just spring--de novo--into being out of thin air simply because there is an increased 'demand' for them. Hell, we're seeing that right now. And in government-run healthcare systems (I've worked in them for over 20 years at this point) the tendency is to devalue the needs/concerns of providers and to replace provider positions with BS non-provider positions...as much as the taxpayer will unwittingly fund. These bureaucratic/systemic dynamics don't play well (at all) with the 'let's just give away professional psychotherapy 'for free' to everyone who asks for it (or even everyone who actually needs it, for that matter)' in these types of systems. The incentive structures are too screwed up.
 
How is it a policy decision? I agree that the the policy decisions have economic consequences. However, just implementing a single payor system will affect demand and do nothing for supply of healthcare providers. There can be other policies to encourage an increase of providers, but no one in power has addressed those in any way. Beyond that, the likelihood is that a single payor system will depress salaries not increase them. If you want a model, look how well this country funds education and how happy teachers are with their salary. There is definitely no problems there. Private insurance does try their best to capitate care because that is their business model.
I tell you what would be a legitimate (and good) 'policy decision' regarding 'supply and demand' of therapists in a system (and maybe this is what JustNoticing was meaning, I dunno): To intelligently reallocate existing staff duties (or hire additional staff) to meet the actual demand for services within the organization. For example, instead of having a great number of 'mental health line' positions be positions where licensed providers don't actually have to see patients for mental health services but--rather--spend most of their time e-mailing, sitting in meetings, doing the 'chores' of their higher ups, and playing on their iPhones...have these people (with LCSW's or other 'clinical' degrees and licenses) actually see some patients even if it is just a 1/2 or 1/4 caseload...THAT would be a good 'policy decision' that would, indeed, appropriately address 'supply and demand' issues for therapists in that organization. For myriad reasons (we could write books about) that will NEVER happen in such systems due to the screwed up motivational structures of the individuals hand-picked to be promoted in such systems. What ACTUALLY HAPPENS in such systems is that whenever demand exceeds supply (e.g., clinics are too clogged with patients) the only two responses from leadership are: (1) bitch out the providers (blame the providers) for having too large a caseload and not waving magic wands to cure everybody and convince people that they don't need or have a right to their 'free' psychotherapy services; and/or (2) sit in meetings coming up with 'brilliant' ideas and closing down clinical positions to fund non-clinical positions to help them out with their PR campaigns to implement their non-solutions like pom-pom waving, slogan-infused, PR campaigns to publicly signal how virtuous and saintly and hard working they are in 'addressing' the problem of patients not feeling that they are getting what they need. #BeThere #WeAreAllInThisTogether

That's the reality.
 
I tell you what would be a legitimate (and good) 'policy decision' regarding 'supply and demand' of therapists in a system (and maybe this is what JustNoticing was meaning, I dunno): To intelligently reallocate existing staff duties (or hire additional staff) to meet the actual demand for services within the organization. For example, instead of having a great number of 'mental health line' positions be positions where licensed providers don't actually have to see patients for mental health services but--rather--spend most of their time e-mailing, sitting in meetings, doing the 'chores' of their higher ups, and playing on their iPhones...have these people (with LCSW's or other 'clinical' degrees and licenses) actually see some patients even if it is just a 1/2 or 1/4 caseload...THAT would be a good 'policy decision' that would, indeed, appropriately address 'supply and demand' issues for therapists in that organization. For myriad reasons (we could write books about) that will NEVER happen in such systems due to the screwed up motivational structures of the individuals hand-picked to be promoted in such systems. What ACTUALLY HAPPENS in such systems is that whenever demand exceeds supply (e.g., clinics are too clogged with patients) the only two responses from leadership are: (1) bitch out the providers (blame the providers) for having too large a caseload and not waving magic wands to cure everybody and convince people that they don't need or have a right to their 'free' psychotherapy services; and/or (2) sit in meetings coming up with 'brilliant' ideas and closing down clinical positions to fund non-clinical positions to help them out with their PR campaigns to implement their non-solutions like pom-pom waving, slogan-infused, PR campaigns to publicly signal how virtuous and saintly and hard working they are in 'addressing' the problem of patients not feeling that they are getting what they need. #BeThere #WeAreAllInThisTogether

That's the reality.
The VA answer, of course, is to create a "Patient Access Champion" to wax philosophical on ways in which existing providers can cram in more patients. Who needs a whole 30 minutes for lunch anyway?

And they would, of course, staff the position(s) by plucking an existing clinical provider and moving them into a 100% administrative role. Without backfilling their somehow-now-nonexistent former clinical position.

But I agree, the issue is two-fold in that there's exponentially-increasing demand without an accompanying increase in supply in an already under-supplied marketplace. And the supply of providers as currently-trained (particularly doctoral-level) isn't going to increase in the face of ever-decreasing or stagnating reimbursement. So to get more people interested in going into mental healthcare provision, they need to 1) increase funding for training of such providers to allow for more training programs/positions, and then either A) increase reimbursement to encourage more people to dedicate the better part of a decade of their lives to complete the training, or B) convince society that you don't really need all that training while applying ever-downward pressure on the amount of training "necessary" to provide "competent" training (all the way down to the chatbot example from the Last Week Tonight episode). Which can then result in a two-tiered system of mental health care that we in some ways have--higher-level care and access for those who can afford to pay out-of-pocket and who live in areas where providers are available, and lower-level care/access for everyone else.

I think it goes without saying that we can't leave it up to the current private health insurers, in the current environment, to fix things. We've seen how well that's worked out for "mental health parity" thus far.
 
The VA answer, of course, is to create a "Patient Access Champion" to wax philosophical on ways in which existing providers can cram in more patients. Who needs a whole 30 minutes for lunch anyway?

And they would, of course, staff the position(s) by plucking an existing clinical provider and moving them into a 100% administrative role. Without backfilling their somehow-now-nonexistent former clinical position.

But I agree, the issue is two-fold in that there's exponentially-increasing demand without an accompanying increase in supply in an already under-supplied marketplace. And the supply of providers as currently-trained (particularly doctoral-level) isn't going to increase in the face of ever-decreasing or stagnating reimbursement. So to get more people interested in going into mental healthcare provision, they need to 1) increase funding for training of such providers to allow for more training programs/positions, and then either A) increase reimbursement to encourage more people to dedicate the better part of a decade of their lives to complete the training, or B) convince society that you don't really need all that training while applying ever-downward pressure on the amount of training "necessary" to provide "competent" training (all the way down to the chatbot example from the Last Week Tonight episode). Which can then result in a two-tiered system of mental health care that we in some ways have--higher-level care and access for those who can afford to pay out-of-pocket and who live in areas where providers are available, and lower-level care/access for everyone else.

I think it goes without saying that we can't leave it up to the current private health insurers, in the current environment, to fix things. We've seen how well that's worked out for "mental health parity" thus far.

Realistically, I believe the bolded is what would happen in a single payor system and partially what we have today. Health insurers are not in the business of fixing access to healthcare. They are in the business of making profits for shareholders and managing the funds that are paid to them. I don't call my homeowner's insurance every time something small breaks in my house. I am not sure why we need to have them involved for basic care. Hospitalization (psychiatric or medical) and comprehensive services are different issues. The truth is that we are not going to wipe out a trillion dollar industry, so we might as well find a place for them while figuring out how to improve the system.
 
Realistically, I believe the bolded is what would happen in a single payor system and partially what we have today. Health insurers are not in the business of fixing access to healthcare. They are in the business of making profits for shareholders and managing the funds that are paid to them. I don't call my homeowner's insurance every time something small breaks in my house. I am not sure why we need to have them involved for basic care. Hospitalization (psychiatric or medical) and comprehensive services are different issues. The truth is that we are not going to wipe out a trillion dollar industry, so we might as well find a place for them while figuring out how to improve the system.
I have had a high deductible plan with an HSA for years. At first, I didnt like it but the truth is I really wasn’t paying medical bills ever anyway. A couple doctor visits over the course of my life and some labs every year or so to make sure my cholesterol is still too high although I haven’t had a blood test since I switched to a plant based diet so curious about that. My main reason for health insurance is so I don’t go bankrupt when I eventually do have a big medical expense.

Many people do have chronic conditions that need more consistent care and management whether physiological or psychiatric so thats a much different aspect of care. For many of these chronic types of conditions, it is more cost effective to provide greater access to routine care to prevent more expensive interventions. I have always believed that coming to see me for regularly psychotherapy is cheap compared to multiple hospitalizations and especially ICU stays after overdoses. I often wonder why they still need to try and squeeze more work and pay us less. Of course, insurance companies also factor in the patients that don’t cost them anything because they die before they use any services. We tend to forget about that means of cost saving.
 
I have had a high deductible plan with an HSA for years. At first, I didnt like it but the truth is I really wasn’t paying medical bills ever anyway. A couple doctor visits over the course of my life and some labs every year or so to make sure my cholesterol is still too high although I haven’t had a blood test since I switched to a plant based diet so curious about that. My main reason for health insurance is so I don’t go bankrupt when I eventually do have a big medical expense.

Many people do have chronic conditions that need more consistent care and management whether physiological or psychiatric so thats a much different aspect of care. For many of these chronic types of conditions, it is more cost effective to provide greater access to routine care to prevent more expensive interventions. I have always believed that coming to see me for regularly psychotherapy is cheap compared to multiple hospitalizations and especially ICU stays after overdoses. I often wonder why they still need to try and squeeze more work and pay us less. Of course, insurance companies also factor in the patients that don’t cost them anything because they die before they use any services. We tend to forget about that means of cost saving.

Agreed. There are a number of models that can be implemented that can include private insurance including more comprehensive care. This can include the government providing a plan for hospitalizations or primary/preventative care. That, to me, is the best bet for accomplishing something. It is what we have in many areas that involve government support/intervention.
 
Last edited:
How is it a policy decision? I agree that the the policy decisions have economic consequences. However, just implementing a single payor system will affect demand and do nothing for supply of healthcare providers. There can be other policies to encourage an increase of providers, but no one in power has addressed those in any way. Beyond that, the likelihood is that a single payor system will depress salaries not increase them. If you want a model, look how well this country funds education and how happy teachers are with their salary. There are definitely no problems there. Private insurance does try their best to capitate care because that is their business model.
not creating incentives/programs to train more mental health providers or make it an appealing profession that people want to go into are absolutely policy decisions. Just as how we treat teachers are policy decisions.
 
I tell you what would be a legitimate (and good) 'policy decision' regarding 'supply and demand' of therapists in a system (and maybe this is what JustNoticing was meaning, I dunno): To intelligently reallocate existing staff duties (or hire additional staff) to meet the actual demand for services within the organization. For example, instead of having a great number of 'mental health line' positions be positions where licensed providers don't actually have to see patients for mental health services but--rather--spend most of their time e-mailing, sitting in meetings, doing the 'chores' of their higher ups, and playing on their iPhones...have these people (with LCSW's or other 'clinical' degrees and licenses) actually see some patients even if it is just a 1/2 or 1/4 caseload...THAT would be a good 'policy decision' that would, indeed, appropriately address 'supply and demand' issues for therapists in that organization. For myriad reasons (we could write books about) that will NEVER happen in such systems due to the screwed up motivational structures of the individuals hand-picked to be promoted in such systems. What ACTUALLY HAPPENS in such systems is that whenever demand exceeds supply (e.g., clinics are too clogged with patients) the only two responses from leadership are: (1) bitch out the providers (blame the providers) for having too large a caseload and not waving magic wands to cure everybody and convince people that they don't need or have a right to their 'free' psychotherapy services; and/or (2) sit in meetings coming up with 'brilliant' ideas and closing down clinical positions to fund non-clinical positions to help them out with their PR campaigns to implement their non-solutions like pom-pom waving, slogan-infused, PR campaigns to publicly signal how virtuous and saintly and hard working they are in 'addressing' the problem of patients not feeling that they are getting what they need. #BeThere #WeAreAllInThisTogether

That's the reality.
So here's what I think is wrong with this assessment since I've been in a first-line leadership position, albeit non-VA. I do agree that a small caseload is a good thing for leaders to have, but when that caseload is too big, like 1/2 the time, you end up with mandatory meetings and patient care all interspersed with each other in maddening little patches of time, because lower management doesn't control the meeting times. So a day might look like this: 9-10 patient, 10-11 meeting, 11-12 patient, 12-1 meeting, 1-4 patients, 4-5 administrative time. It makes it almost impossible to sit down and really think through clinic function. And being in first-line leadership is tough because the real heft of the decision-making isn't allowed at that level. The administrative stuff and weirdness is definitely not just a VA thing although I recognize that your frustrations are about the VA because you work there. But this chain of command stuff is across the board in private hospitals as well. That said, the leaders in these positions aren't necessarily just doing what they do because they are innately terrible people. There's pressures on them to do things (work miracles) that are impossible. The pressure comes from their management and also the public eye. To take it back to the VA, this running narrative of Veterans always being the victims gets exhausting, I recall, from the time I did work there. I remember a conversation about the sheer amount of money that got wasted from them no-showing to things like colonoscopies that required multiple teams of expensive providers to be present. There's an episode of Scrubs (or maybe multiple) that pitches Dr. Cox and Dr. Kelso against each other. Earlier on it's always Dr. Cox who is the hero, doing unauthorized procedures on patients, while Dr. Kelso is the the demon who won't pay for stuff. But the reality is that someone has to be responsible for the money of it all. Someone has to be responsible for the "optics" of it all. I'm not saying that people aren't self-serving, but it's not the whole picture.

In another thread, you took the complexity of what I was trying to say and turned it into me suggesting that the solution is to "sing the praises of leadership." That's not what I'm saying at all, so I'm putting it in this one to try to prevent that simplification of my point. My point is that it's all very complex, and we only have part of the picture to work from, so I don't think any of us should be saying what the reality is. We only see our part of it.
 
So here's what I think is wrong with this assessment since I've been in a first-line leadership position, albeit non-VA. I do agree that a small caseload is a good thing for leaders to have, but when that caseload is too big, like 1/2 the time, you end up with mandatory meetings and patient care all interspersed with each other in maddening little patches of time, because lower management doesn't control the meeting times. So a day might look like this: 9-10 patient, 10-11 meeting, 11-12 patient, 12-1 meeting, 1-4 patients, 4-5 administrative time. It makes it almost impossible to sit down and really think through clinic function. And being in first-line leadership is tough because the real heft of the decision-making isn't allowed at that level. The administrative stuff and weirdness is definitely not just a VA thing although I recognize that your frustrations are about the VA because you work there. But this chain of command stuff is across the board in private hospitals as well. That said, the leaders in these positions aren't necessarily just doing what they do because they are innately terrible people. There's pressures on them to do things (work miracles) that are impossible. The pressure comes from their management and also the public eye. To take it back to the VA, this running narrative of Veterans always being the victims gets exhausting, I recall, from the time I did work there. I remember a conversation about the sheer amount of money that got wasted from them no-showing to things like colonoscopies that required multiple teams of expensive providers to be present. There's an episode of Scrubs (or maybe multiple) that pitches Dr. Cox and Dr. Kelso against each other. Earlier on it's always Dr. Cox who is the hero, doing unauthorized procedures on patients, while Dr. Kelso is the the demon who won't pay for stuff. But the reality is that someone has to be responsible for the money of it all. Someone has to be responsible for the "optics" of it all. I'm not saying that people aren't self-serving, but it's not the whole picture.

In another thread, you took the complexity of what I was trying to say and turned it into me suggesting that the solution is to "sing the praises of leadership." That's not what I'm saying at all, so I'm putting it in this one to try to prevent that simplification of my point. My point is that it's all very complex, and we only have part of the picture to work from, so I don't think any of us should be saying what the reality is. We only see our part of it.
Yeah...I wasn't saying that I think that the service chiefs (a.k.a. the department heads) necessarily need to carry a half-caseload or more of clients. I was speaking more to all the 'Champion This' and 'Champion That' BS bureaucratic positions that are proliferating at an alarming rate within the VA system while actual clinical positions are being eliminated (or not filled and allowed to just expire). At our facility, there are TONS of LCSW's who are in non-clinical BS positions who could be seeing patients. That's more of what I was talking about.

I can tell that my observations and opinions bother you. If you disagree, fine. You do you. You may be a wonderful leader. That doesn't mean that the VA and most other bureaucracies like it don't have the leadership problems that I (and other VA psychologists) are seeing and commenting on. If the shoe fits, wear it. If it doesn't then don't. I've been in leadership positions, too, in other types of organizations. At one point, I was supervising around 8-10 psychologists, each of whom was, themselves, supervising about 4-6 master's level associates. I realize that supervisory systems can be complex and can result in seemingly 'no-win' scenarios between those whom you supervise and those who are over you in the organization. There is always that natural tension. How leaders respond to this tension does say a lot about their character. Leaders should also make peace with what Euripides observed a long time ago--'Authority is never without hate.' It comes with the territory.
 
Yeah...I wasn't saying that I think that the service chiefs (a.k.a. the department heads) necessarily need to carry a half-caseload or more of clients. I was speaking more to all the 'Champion This' and 'Champion That' BS bureaucratic positions that are proliferating at an alarming rate within the VA system while actual clinical positions are being eliminated (or not filled and allowed to just expire). At our facility, there are TONS of LCSW's who are in non-clinical BS positions who could be seeing patients. That's more of what I was talking about.

I can tell that my observations and opinions bother you. If you disagree, fine. You do you. You may be a wonderful leader. That doesn't mean that the VA and most other bureaucracies like it don't have the leadership problems that I (and other VA psychologists) are seeing and commenting on. If the shoe fits, wear it. If it doesn't then don't. I've been in leadership positions, too, in other types of organizations. At one point, I was supervising around 8-10 psychologists, each of whom was, themselves, supervising about 4-6 master's level associates. I realize that supervisory systems can be complex and can result in seemingly 'no-win' scenarios between those whom you supervise and those who are over you in the organization. There is always that natural tension. How leaders respond to this tension does say a lot about their character. Leaders should also make peace with what Euripides observed a long time ago--'Authority is never without hate.' It comes with the territory.
Yeah I don’t know anything about the non-clinical positions in the VA, having been out of the system for five years I think at this point.

Your opinions don’t “bother” me. I think you don’t see past your own position, and that’s going to get in your way. It’s myopic. You are certain you’re right, but you don’t know the whole story so how can you be? Also I’m too tired to find a fancy quote but I continue to not understand why, given the vitriol of your posts against the VA, that you don’t leave. Leaving was the best thing I did for the growth and satisfaction of my career. While leadership has had its downsides, it is infinitely better than the endless rush of PCMHI.
 
One of my professors had a theory that mental health systems always end up being toxic. He hypothesized that it occurred as a function of size. Since he was very focused on neurological underpinnings of disorders and treatment, he didn’t really have much more than that. I have seen much the same thing play out. I was talking to a brilliant mathematician about some of these concepts the other day. Economics of scale can make things more efficient which can be a good thing, but also has a negative effect of other factors of society…see Walmart, e.g. VA hospitals can be amazing in some ways, my year at one taught me a great deal and I saw some great things being done. I also saw some of the worst examples of care I have seen since. Size is just one variable, there are many others at play of course.

I have also worked in various levels in various systems and I completely understand the criticism of someone not seeing the big picture and being myopic; however, I do not think this applies to @Fan_of_Meehl in anyway. To the contrary, I think he sees some of the problems very clearly and also understands how the system creates and perpetuates those problems. In other systems that I have worked, the question I have had to ask myself is am I able to effect change within the system and/or truly help patients or have I become complicit in the harm that is being caused? To that end, I trust the skeptics and critics way more than I trust the supporters or defenders of the system.
 
One of my professors had a theory that mental health systems always end up being toxic. He hypothesized that it occurred as a function of size. Since he was very focused on neurological underpinnings of disorders and treatment, he didn’t really have much more than that. I have seen much the same thing play out. I was talking to a brilliant mathematician about some of these concepts the other day. Economics of scale can make things more efficient which can be a good thing, but also has a negative effect of other factors of society…see Walmart, e.g. VA hospitals can be amazing in some ways, my year at one taught me a great deal and I saw some great things being done. I also saw some of the worst examples of care I have seen since. Size is just one variable, there are many others at play of course.

I have also worked in various levels in various systems and I completely understand the criticism of someone not seeing the big picture and being myopic; however, I do not think this applies to @Fan_of_Meehl in anyway. To the contrary, I think he sees some of the problems very clearly and also understands how the system creates and perpetuates those problems. In other systems that I have worked, the question I have had to ask myself is am I able to effect change within the system and/or truly help patients or have I become complicit in the harm that is being caused? To that end, I trust the skeptics and critics way more than I trust the supporters or defenders of the system.
My perspective is whatever that saying is, something like you’re not stuck in traffic, you are the traffic. I also think we should not commit the fundamental attribution error when looking at the leadership of an organization: we do not see the context. And I can tell you that in my position I have frequently felt frustrated, angry, and overwhelmed at the higher level decision making that seems to make no sense to me. But I can also see my staff feeling upset at some decisions, but not understanding the context and I can’t explain the context because it violates the privacy of another employee, for example. The combination of the two leads me to the conclusion that we should never say that we know the “reality” of a situation. I left the VA because I was being held back from growing in my career. That I DID know, and I see myself as responsible to the best degree possible for my career satisfaction. If my current job gets bad, I will absolutely jump ship again.

All that said, I’m curious, why do you trust the skeptics and critics more? Wouldn’t it also be in a context? You can criticize anything. It’s a lot easier than building. You can deconstruct to the point where you can’t do anything at all. And there have been a lot of terrible critics.
 
My perspective is whatever that saying is, something like you’re not stuck in traffic, you are the traffic. I also think we should not commit the fundamental attribution error when looking at the leadership of an organization: we do not see the context. And I can tell you that in my position I have frequently felt frustrated, angry, and overwhelmed at the higher level decision making that seems to make no sense to me. But I can also see my staff feeling upset at some decisions, but not understanding the context and I can’t explain the context because it violates the privacy of another employee, for example. The combination of the two leads me to the conclusion that we should never say that we know the “reality” of a situation. I left the VA because I was being held back from growing in my career. That I DID know, and I see myself as responsible to the best degree possible for my career satisfaction. If my current job gets bad, I will absolutely jump ship again.

All that said, I’m curious, why do you trust the skeptics and critics more? Wouldn’t it also be in a context? You can criticize anything. It’s a lot easier than building. You can deconstruct to the point where you can’t do anything at all. And there have been a lot of terrible critics.
I tell my clients who are creative that the critics are always wrong, but that is about art and music not healthcare delivery systems. 😁
Regarding this discussion, I think we are talking about a couple of different things. I agree that employees are often not privy to the bigger picture and I can think of situations where I have had to terminate someone for reasons that they didn’t know and I could not tell them. What I am talking about the need for criticism has to do with the nature of human systems and how various social psychology dynamics can lead to the opposite of what is intended to occur. Systems are necessary and do great good, but they also create harm. A healthy human self-evaluates and a healthy system needs to be able to do that as well. Maybe that’s what I mean by the need for criticism. In a bureaucracy, the ones who are giving the party line are the opposite of the self-evaluative process and to me that leads to malignant narcissism in an individual and not sure what the equivalent term is for a group but it’s not good.
 
Top