To all of you pharmacists and future pharmacists. CVS has introduced a new program called Patient Care Intiative (PCI). This is a HUGE new program. Some new steps: 1) With EVERY script we take from a customer we have to ask them if they want us to transfer scripts in from other pharmacies. We have to explain to them that its easier to for maintenance scripts to be all filled at the same pharmacy. We also have to explain that the pharmacist can better check interactions if they can see all medications together. 2) With EVERY single diabetes/blood pressure/depression medicine (maintenance scripts), the pharmacist is REQUIRED to council the customer. This is the HUGE CHANGE. We used to just ask every customer if they have questions for the pharmacist, if no, they just get rung up and leave. If yes, they go the council window and speak with the pharmacist. This new program requires that the customer and pharmacist speak. It has already become a HUGE slow down factor for our store. I know that many of you will be excited at the prospect of more interaction with the patient, however while the pharmacist must leave his station every 5 minutes, things start to back up. The phone keeps ringing, MDs keep leaving messages, and we the techs continue to "line em up" to be checked. 3) CVS is now following the lead of walgreens and calling and ASKING customers if they want us to auto-fill there refills. I think all of these factors may contribute to CVS slowing down the level of script filling and lead to more stress for the pharmacist. The positive side is that the pharmacist gets to play a more active role in the health care of the patients. Some stuff for you guys to think about.