This just happened. Working at a freestanding. Its snowbird season. Wife drags her husband to the ER for flu-like symptoms x 1-2 days. He doesn't wanna come, but she won't shut the hell up. Nuuuu Yawwwwk. He is a reasonable enough guy, but she brought the Encyclopedia Dramatica with her, and is reading it out loud, starting with "A". She looks like one of those other women from the scene in "Goodfellas" where Lorraine Bracco is at the party with all the mob wives getting their nails done and such. "Sure, I'll swab you for the flu. I'd also like to get a chest x-ray to see if there are other factors at play. CXR normal. Flu B+. "Your chest x-ray is normal, thankfully. Your flu swab is positive for influenza B. If you'd like, I can write a prescription for a drug called Tamiflu. Its not a very good drug, though. It might help you feel just slightly better; but its no guarantee. It may do nothing at all." Husband says Thank You. Is rather appreciative. Wife is too busy dialing the cellphone to say anything, which I was initially thankful for. I proceed to next room to look at kid with lac to forehead. No big. I can hear that woman from the other room yapping into the phone... Her freaking volume knob needs to be turned down. "Yeeeah. Yeeeeeeeah. Uh-huh. Well, the dawktahh says that dis here medicine will cure his flu." I was done looking at the kid anyways. I walked right back into Statin [sic... see what I did there] Island Sweetheart's room. "Stop. Don't say that. I didn't say that at all." She stops talking, phone still at her ear, in its designated fixed position. It probably just hovers there at all times, even when she's not holding onto it. Mouth open. Gum looking back at me. "The medicine does not cure the flu. Nothing cures the flu. What I said was that it might help improve his symptoms. I also said it might do absolutely nothing. What you're doing here is setting your own expectation, and not actually telling the truth about what I said. You didn't listen to me at all. You just wanted to think that this is what I would say, and now you're telling other people things that aren't true." She looks at me like she doesn't understand English. Husband says - "I understand what you said, Doc. Dun listen to her. She never listens to nothin' anyways." Resolution broken. The number one cause behind burnout is... the patient.