FYI, Navient will also fax your documents, you just have ask. Got mine within the hour when I did it. And if you don't have a fax number, it's cheap to use hello fax, it's what I did to receive them from Navient and to send to NIH.I didn't have too hard a time with FedLoan Servicing - I requested my documents on 5/13 over the phone and they were sent first through the site-specific email feature (those were accepted) but haven't received my hard copies yet. Navient, who I was worried would be nightmarish, actually sent a hard copy via snail mail in less than 7 business days.
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