This year the 5 overall metrics for the store and pharmacy managers are front end sales, pharmacy sales, budget adoption, RX verified by promised time, and Percentage of Days Covered (RX compliance).
So 3 of the 5 metrics for the store manager are Pharmacy related. It's like having a dumber DM in your store at all times worrying about hitting metrics.
On top of this, the PDC metric getting broken down to:
1. How successful our compliance calls are (not just that you attempt every call daily for 3 days each, but how many patients actually pick up)
2. Metrics on the Save a Trip Refills program. The current thing is threatening stores who have patients who unenroll from this janky program that will short fill 9 medications to sync them up with the 1 new flonase nasal spray they were prescribed.
3. NPS score, which isn't actually a graded metric anymore but I've gotten whined at//coached about mine last DM vidiy because I actually was above goal on all the other stuff.
So essentially 1 of our top 3 metrics gets split into a bunch of minimetrics that all involve making phone calls and begging for surveys and program enrollments. I can't imagine it's THAT much worse at CVS.