New attending here, definitely on the way to burning out. I’ve inherited a patient panel that’s mostly on opioids. It’s getting old having patients that I’ve inherited from the pain practice across town that stopped prescribing opioids, that have decided that procedures or PT don’t do anything. Other than finding a better referral source, how do I get past their only wanting more opioids
I tell my trainees: don’t dab at it. Don’t be a d-ck. Don’t be an a-s. Don’t be a b-tch.
Be humane. These patients are scared, angry, and confused, and even if they understand intellectually, the disease, the drugs, and the stress are not helping their psyche.
Set clear boundaries about what you do and don’t do. Don’t judge the last doctor until you’ve actually engaged the patient. We’ve all created complex situations through action and inaction. Unless there’s clear malfeasance, your job is to move forward and not re-litigate the past. Risk-stratify the disease. Identify the barriers. Then explain it like you would to a fifth grader. Remember: you are the boss here. Don’t punk out. You have training; use it how you want. Either help the patient get from where they are to where you think they should be, or be honest and say, “I’m sorry, I can’t help you on this path,” and send them to someone who will try.
The real problem is that no one pays you for this work, and it’s emotionally exhausting. If you can’t do it, extend your boundaries to your clinic doors and don’t see these patients. There's no shame in that and it's healthier for most of us. If you choose to do it, then engage fully, making the decision that it is your job.
Burnout often comes from feeling like you don’t have control. You do. You may not like the options, choose the one that aligns most with your values. Patients understand when I say, “I don’t do that because I’m worried about safety. I’m happy to do this. If that doesn’t work for you, we need to find a place that will manage you the way you want.”
In my experience, it’s not the saying no that breaks people, it’s how the no is delivered.