They are running waaaaaaaay behind for some reason. It took them almost 1.5 weeks to respond to my email. They did however FINALLY send me a confirmation of my application being complete (which it shoulda been in early August)... so I know its hard to do, but you might just have to sit back and relax.
As for getting your authorization number... I'd drop em and email and maybe call once.... remember try not to bother them TOO much or they may just black list you 🙁
Good luck.