Can someone please provide some insights on how to recruit technicians and how to deal with situation of technicians calling out/ no call no shows etc. I am finding it really hard recruiting technicians
the main issue with techs is that it is a job that requires a lot of work for very little pay. if a tech is a good tech and he/she is smart enough, they would eventually grow out of that position and move on to something more worthwhile.
Try building up rapport and comradeship with your techs. Buy them pizza once a week. Ask them about their lives, how you can improve them. Hang out with them after work. If they think you care about them they will respect you and not call off. that being said very hard to find decent talent if you are only paying them 8-15 USD a hour.Can someone please provide some insights on how to recruit technicians and how to deal with situation of technicians calling out/ no call no shows etc. I am finding it really hard recruiting technicians
Finding new techs - look at local tech schools (if there are any). WM hiring system is a joke to the point that MHWDs even suggest posting listings on Indeed...
Hire only new techs and screen out people based on answers to simple behavioral questions that suggest anything other than taking ownership of mistakes and learning from mistakes. Don't be afraid to train them on how you want things to be done.
Keep everyone part-time until they are proven reliable workers. Your only effective tool against call outs and bull**** limited availability claims is to cut hours. True NCNS need to be flagged as such to get rid of people faster.
Be fair and consistent when meting out discipline.
Easier said than done.
Ultimately retail is going to be a revolving door because of the fact that techs take a lot of the brunt of dealing with the worthless scum of society so have the mentality of always looking for new techs.
"with the worthless scum of society"
Dude I reread that statement like 15 times and i'm thinking, what must have gone wrong in your life for you to hate a part of your community that badly.
I bet it is really hard right now to recruit techs. The economy is good and employers are paying out of their nose for people that are good at what they do.Can someone please provide some insights on how to recruit technicians and how to deal with situation of technicians calling out/ no call no shows etc. I am finding it really hard recruiting technicians
I haven't worked retail for a long time but I did work in retail a long time, about 10 years PT. Tech->intern->floater and it truly can be the most soul-sucking job. Fun coworkers is the only thing that can make it bearable at some stores. People treat you like utter ****, which is one thing when you're paid six figures (not excusable but easier to swallow), but when you're making relative peanuts, why put yourself through that.Do you even work or have ever worked in retail?
inb4 citation needed
yes...Do you even work or have ever worked in retail?
inb4 citation needed
17 USD an hour. Wow a whole 2 bucks above minimum wage. What a generous wage. Pretty sure starbucks pay more on broadway. I like the referral idea though.Owner I work for starts the super-tech at $17/hr and moves them to $25/hr after 3 months with yearly bonuses at least $1k. They also get $50 per profitable patient that they bring in (patients on multiple meds etc).
Try building up rapport and comradeship with your techs. Buy them pizza once a week. Ask them about their lives, how you can improve them. Hang out with them after work. If they think you care about them they will respect you and not call off. that being said very hard to find decent talent if you are only paying them 8-15 USD a hour.
17 USD an hour. Wow a whole 2 bucks above minimum wage. What a generous wage. Pretty sure starbucks pay more on broadway. I like the referral idea though.
Are you implying it's unprofessional to hangout with employees outside of work? because I disagree.you have the basic idea down, but some of the specifics you mentioned will not work and shouldn't be done... are you a pharmacist? have you trained techs before?
Be really really nice to your techs. I worked with a pharmacist that buys the techs lunch everyday. Gives away gift cards. The truth is that the car wash from my cvs pays their people as much as our techs. Any tech worth their salt will leave retail once they have enough experience for LTC or hospital.Can someone please provide some insights on how to recruit technicians and how to deal with situation of technicians calling out/ no call no shows etc. I am finding it really hard recruiting technicians
Are you implying it's unprofessional to hangout with employees outside of work? because I disagree.
no that's not what I mean... but hey if that's how you are managing your techs and it's working for you then more power to you, I was speaking on my own experience and some of the stories ive heard
your way may work if you are only managing one or 2 techs
'errrrrrrrr okayyyy lol and you bought pizza for them every week and was buddy buddy with them after work? and how many people did you manage? what was your job title? were you an actual supervisor?I've never managed pharm technicians. I have managed electrical union techs though. I have also managed others in different job occupations.
I've never managed pharm technicians. I have managed electrical union techs though. I have also managed others in different job occupations.
I know a couple staffs and managers in multiple stores do this. They go out to the bar, celebrate birthday at Dave n busters or have a movie night together. They invited me to hang out with them when I floated to their stores for random OT. It's not a problem.'errrrrrrrr okayyyy lol and you bought pizza for them every week and was buddy buddy with them after work? and how many people did you manage? what was your job title? were you an actual supervisor?
I know a couple staffs and managers in multiple stores do this. They go out to the bar, celebrate birthday at Dave n busters or have a movie night together. They invited me to hang out with them when I floated to their stores for random OT. It's not a problem.
I notice they are all very close in age +/- 5 yrs, close to my age too.
I went out with them and worked at the stores, they are all chill. It's one of the easiest stores to work in when the manager and all the coworkers treat each other as friends.go out to bars with your staff when you guys are around the same age... yeah no problems at all lol please refrain from giving 2nd hand advice if you've never done it... just because you "seen" it a couple of times doesn't count
going out for bday is fine
I went out with them and worked at the stores, they are all chill. It's one of the easiest stores to work for when the manager and all the coworkers treat each other as friends.
Don't care, coz from what I've seen they respect the managers and have a good working relationship in those stores.read my edit... and you were a float its different
'errrrrrrrr okayyyy lol and you bought pizza for them every week and was buddy buddy with them after work? and how many people did you manage? what was your job title? were you an actual supervisor?
Momus already answered for me.shoot nvm you don't have to answer any of the questions... I have seen your posts and sorry for being rude, but you are one weird dude lol
Don't care, coz from what I've seen they respect the managers and have a good working relationship in those stores.
There is no blanket rule how you are supposed to manage subordinates. One of the worst store I work in, the managers are very standoffish with the techs and no one likes her/him and tech badmouth the manager as soon as she/he isn't around. I'd rather work in a former store.
One of the coolest place I worked in, the entire staff get on discord to chat. Manager staff and techs play league of legends like every other day for 3-4 hours a night . 2 girls and 4 guys, 2 older techs aren't participating. So, at work all they talk is games: Pokémon, Starcraft 2, FFXV, and league of legends.
I managed for 2 yrs. My techs were awesome. We used to hang out once in a while but they were all girls. Hanging out at the bar and sometimes going on a hike are pretty much it. I still wrote them up if they slack. Document deficiencies and make them sign the book.
What are you trying to say again?
Thanks for agreeing that being friends with your techs is not a problem. One type of managing style is not always correct. kthxbye.I already said my reasoning and other ppl also supported it... what do you mean what am I trying to say? owlegrad summarized it pretty well
Ive worked at places where everyone is friends and it's pretty cool when it works, but to suggest that as a common thing that should be practiced in a professional working environment is risky
This guy gets it. The best work environment you have is one cohesive team with no BS. IT's fun but can be hard to pull off. When you are bros with everyone at work it makes the day go by fast and makes it a lot more fun. I get that the guy is trying to say u gotta be all PC and do it that way. Do you want to be respected or liked by your employees?One of the coolest place I worked in, the entire staff get on discord to chat. Manager staff and techs play league of legends like every other day for 3-4 hours a night . 2 girls and 4 guys, 2 older techs aren't participating. So, at work all they talk is games: Pokémon, Starcraft 2, FFXV, and league of legends.
I managed for 2 yrs. My techs were awesome. We used to hang out once in a while but they were all girls. Hanging out at the bar and sometimes going on a hike are pretty much it. I still wrote them up if they slack. Document deficiencies and make them sign the book.
What are you trying to say again?
Do you want to be respected or liked by your employees?