If you're talking about chronic pain patients that you cut off if they doctor shop, that's one thing. I was thinking more about ER docs. I had a non-fatal but rare virus attack recently, and went to the ER. With a pain scale level of 5, I had three docs ask me if I wanted oxycodone. That's where I see at least a solid 40% of scripts coming from. The other thing is that a lot of patients doctor shop and their docs don't believe us. I had one come down the other day because his patient's morphine was too early for several days to fill. He says, "No no, I am SURE it is not. I gave this for this many days, so she ran out today." Well guess what buddy? The state registrar says she's filled it since then. They honestly don't believe us.
It is my experience that most docs are not interested in keeping drugs out of the hands of users. The number of scripts for CIIs I see (we recently filled a script for almost 800 morphine 5's) is ridiculous. That combined with the number of people I personally know who started getting bad grades and BAM - ADHD diagnosis + Ritalin 10 mg TID has made me lose complete faith in the prescribers.
I do understand that a lot of techs and staff are very uncomfortable dealing with angry patients...however, if they want to work in health care, they have to deal with it. At least people WANT to see the doctor, because they want to feel better - they think that the pharmacy is an inconvenience that will be speeded up by them a). yelling at us, or b). refusing to leave the counter and staring at us. High copay? Our fault. Too early? Our fault. Doctor didn't bother to include a strength/amount/sig? Well, the PATIENT knows what it's supposed to be. HOW DARE WE insist on calling to find out?
So...I guess the point of this post is that I do get that you guys have issues too. But I don't fill for a patient that's scamming docs for meds, and it's frustrating to see that docs CONTINUE to prescribe for them - even when we tell them flat out that they've filled CIIs at 4 different pharmacies from 4 different docs in the last month.