PhD/PsyD Time2Track/AAPI Connection Issue. Pls advise.

[missplum]

Hello,

I was wondering if someone here could help me or may be experiencing similar issues. I tried to connect my Time2Track account with my AAPI account. I hit connect. I log into my time2track account, but nothing happens. I do not get the AAPI dashboard that is shown in the tutorial video. I have tried to connect through three different computers and nothing works. If anyone knows how to fix this I would super appreciate it. I'm supposed to send in my hours for my DCT to sign this weekend, but can't reach costumer service until Monday 🙁

Thanks!

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[Indiana_Jane]

I received an email from my DCT that they are working to fix it and that T2T will be down tomorrow morning for that purpose!

FWIW, trying on different browsers or waiting a bit to see if the system catches up as helped those in my cohort (and me, too)! Others have said it doesn’t help - so hopefully the fix tomorrow will work.

 

[missplum]

I received an email from my DCT that they are working to fix it and that T2T will be down tomorrow morning for that purpose!

FWIW, trying on different browsers or waiting a bit to see if the system catches up as helped those in my cohort (and me, too)! Others have said it doesn’t help - so hopefully the fix tomorrow will work.

Oh my goodness! Thank you so much for the reassurance. I was worried it was only me. (I think the pressure of the internship process has me a little panic happy).

Has your cohort been specifically having issues with connecting the two profiles together?

 

[discolemonade]

I've also been getting emails in my program's APPIC application thread all night about this issue-you are not alone! Hope it's fixed ASAP.

 

[John Dory]

See my separate thread. I spent three hours trying to figure this out.

 

[Spydra]

Could they pick a more inconvenient time to take T2T down for maintenance?! It would have made way more sense to do that some time between midnight and 5am ET so that prime working hours would be available for anyone on ET.

 

[missplum]

See my separate thread. I spent three hours trying to figure this out.

It sounds like we may have different issues though. You were able to connect and get your DCT to sign your hours, but I can't link my two accounts at all 🙁 I hope that their maintenance can fix both of our issues though

 

[missplum]

I've also been getting emails in my program's APPIC application thread all night about this issue-you are not alone! Hope it's fixed ASAP.

Ugh thanks! This does make me feel better to hear.

 

[Spydra]

It sounds like we may have different issues though. You were able to connect and get your DCT to sign your hours, but I can't link my two accounts at all 🙁 I hope that their maintenance can fix both of our issues though

Well if the issue is not fixed asap there's going to have to be some serious discussion about all the sites with 11/1 application deadlines and the volume of applicants still trying to enter their hours into T2T.

 

[missplum]

Well if the issue is not fixed asap there's going to have to be some serious discussion about all the sites with 11/1 application deadlines and the volume of applicants still trying to enter their hours into T2T.

That is what I am worried about. I would rather they fix it now. I have been trying all day today to see if the issue is resolved but nothing has changed. It seems that whatever maintenance they were supposed to do today ended up being a dud.

 

[Indiana_Jane]

I just tried to log in and it won’t even let me access the main page. Yikes!

 

[missplum]

I just tried to log in and it won’t even let me access the main page. Yikes!

If things become resolved on my end tomorrow, I will post here to give an update. I am hoping this will be over soon.

 

[Spydra]

Yikes. I was able to log in after the scheduled maintenance and have been entering hours all day without issue.

 

[missplum]

Okay! Good news guys. I called the time2track people this morning. I don't know what the issue was but they manually fixed it for me. I just sent my hours to my DCT. Fingers crossed there will be no more issues.

 

[Spydra]

Okay! Good news guys. I called the time2track people this morning. I don't know what the issue was but they manually fixed it for me. I just sent my hours to my DCT. Fingers crossed there will be no more issues.

Congrats! It does sound like your account had something weird going on and its great they were able to help you immediately. I sent my hours to my DCT today as well and had zero issues, so whatever maintenance happened worked at least for my account.