Virtual Scribe

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gaschicago

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Anyone work with a good remote scribe? Companies like staffingfordoctors? Use ECW for reference. would like to have help prepping charts, ensuring appropriate hpi template/exam and appropriate medical necessity jargon is in the note for procedure approval.
 
At this point, I think AI scribes are the way to go and human scribes will end up being replaced entirely.

You can create your own templates with specific paragraphs to add for a specific diagnosis or procedure. Most of them also have integration with ECW.
 
Insight AI

 
Pay for an AI Scribe, don't need human scribes anymore (whether remote or in person). Our health system has adopted an AI Scribe, it is insane how great it is. It is much better than a human already and it will only get better

Some limitations: formatting notes and setting it up, not as good as human scribes currently who do that well. But the actual capturing of the HPI, Physical Exam, A/P during the conversation - it's as good as a human scribe

Additional Benefits: don't have to constantly train a human scribe as they leave for medical school, etc
 
Pay for an AI Scribe, don't need human scribes anymore (whether remote or in person). Our health system has adopted an AI Scribe, it is insane how great it is. It is much better than a human already and it will only get better

Some limitations: formatting notes and setting it up, not as good as human scribes currently who do that well. But the actual capturing of the HPI, Physical Exam, A/P during the conversation - it's as good as a human scribe

Additional Benefits: don't have to constantly train a human scribe as they leave for medical school, etc
As much as I loved my human scribes (I used Scribe America for about 5 years), I have to agree that the AI scribes are a better option currently. I get the same amount of efficiency and I pay $89 per month vs $14 per hour. My last human scribe was a wonderful person and was bilingual (which was a plus) but I cant justify the expense.

And yes after 18 to 24 months or so, these scribes go to med school.
 
How are you getting around the nuances of the specificity of the note required by payors? I.e. patient in conversation may be saying pain is in back going into buttock but stopping there. if you think the issue is really facet related and the AI generated note states pain radiated from back to buttock, some payors will auto deny especially as payors increasingly use AI to review notes and make decisions.

I find these nuances to be the biggest hang up of AI scribes that generate a note just from listening to the conversation
 
How are you getting around the nuances of the specificity of the note required by payors? I.e. patient in conversation may be saying pain is in back going into buttock but stopping there. if you think the issue is really facet related and the AI generated note states pain radiated from back to buttock, some payors will auto deny especially as payors increasingly use AI to review notes and make decisions.

I find these nuances to be the biggest hang up of AI scribes that generate a note just from listening to the conversation
You can program to insert medical necessity blurbs you can auto create.
You do have to read your notes before submission but will find you’re happy with it for most part


Changing to AI dictation was best thing I ever did with regards to notes.
 
As much as I loved my human scribes (I used Scribe America for about 5 years), I have to agree that the AI scribes are a better option currently. I get the same amount of efficiency and I pay $89 per month vs $14 per hour. My last human scribe was a wonderful person and was bilingual (which was a plus) but I cant justify the expense.

And yes after 18 to 24 months or so, these scribes go to med school.
I can’t way until the same rationale replaces realtors and lawyers
 
You can program to insert medical necessity blurbs you can auto create.
You do have to read your notes before submission but will find you’re happy with it for most part


Changing to AI dictation was best thing I ever did with regards to notes.
Agreed...you obviously read the scribe notes

I am definitely more efficient with my time.

In the future AI won't replace physicians but physicians who use AI will likely replace those that dont
 
Freed.ai (and probably others) automatically translate patient's conversations.
 
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Freed.ai (and probably others) automatically translate patient's conversations.
Most do but there are still errors from time to time. For the most part it is very reliable. I use AI scribe.
 
I’ve been using Insight (Aura) free version and it does a pretty good job. Only thing that drives me crazy is when I have to make edits to the generated notes it lags. If I type a sentence it takes 30+ seconds to finish appearing on screen.

I’m going to try Doximity instead. It allows full templating with plain language instructions. I re-wrote the H&P to be pain-specific, only have the sections I want to copy and paste, and to include typical insurance prior auth language in the plan. I also told it to leave out “extraneous” details when it would conflict with the medical necessity criteria, such as describing numbness in the arm when ordering a medial branch block, unless I specifically call it out as a separate diagnosis such as carpal tunnel.

I’m excited to try it out next week, and will let you all know if it’s successful.
 
Anyone work with a good remote scribe? Companies like staffingfordoctors? Use ECW for reference. would like to have help prepping charts, ensuring appropriate hpi template/exam and appropriate medical necessity jargon is in the note for procedure approval.
we use ECW and I use the Sunoh that comes with it and like it for my HPI, i dont love it for treatment though
 
First pass with Doximity with a custom note template, very pleased. Still requires some fine tuning but very few edits required. I also want to add a list of all the local doctors i refer to so it gets the names right.
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Generate an H&P or Progress Note according to the following rules.

GLOBAL RULES
• Write section headers in ALL CAPS.
• Omit unused sections.
• Do not include placeholders.
• HPI and Assessment must be prose.
• Plan must be bulleted using hyphens.
• Integrate relevant PMH, PSH, anticoagulation, diabetes, obesity, cardiopulmonary disease, neurologic disease, rheumatologic disease, and prior spine surgery into the HPI when clinically relevant to procedural candidacy.
• Integrate diagnostic review (MRI, CT, X-ray, EMG) into the Assessment rather than listing separately.
• Do NOT fabricate conservative care, imaging findings, or neurologic deficits.
• Do NOT include chronic opioid management language.
• Do NOT document stray symptoms that would conflict with the working diagnosis unless the clinician explicitly assigns them a separate diagnosis.
• Avoid documenting untreated radiculopathy when ordering facet procedures unless radicular pain is clearly not the primary generator.
• Do not list multiple competing pain generators unless explicitly assessed.
• Avoid including incidental imaging findings that could create payer confusion.
• If required medical necessity elements are not explicitly stated, do not fabricate them.
• Infer the type of visit (new patient or follow up) from the content of the discussion, and structure the level of detail accordingly.



HISTORY OF PRESENT ILLNESS

Opening sentence must include, if available from conversation or context:
• Patient name, Age, and Sex
• Chief complaint
• Relevant comorbidities affecting intervention (diabetes, anticoagulation, CAD, COPD, CKD, osteoporosis, rheumatologic disease, prior spine surgery, obesity)

Narrative must include when stated:
• Onset and duration
• Location and laterality
• Radiation (only if clinically central)
• Character and severity
• Functional limitation (work, sleep, ADLs)
• Prior conservative therapy (PT duration, HEP, NSAIDs, neuropathic agents, injections, surgery)
• Response to prior injections (% relief and duration if stated)
• Anticoagulant use
• Smoking if relevant
• For obesity visits: weight trajectory, metabolic comorbidities, prior anti-obesity medications with exact doses and titrations.

Do NOT include imaging details here.

Preserve every medication name, dose, titration, and duration exactly as stated.




PHYSICAL EXAM

Objective findings only.
Only include systems explicitly discussed.
No subjective language.



ASSESSMENT AND PLAN

Begin with a synthesis paragraph including:
• Age/sex (if stated)
• Relevant comorbidities
• Most likely pain generator
• Imaging correlation
• Failure of conservative therapy
• Functional impairment
• Procedural candidacy
• Anticoagulation/steroid considerations



PROCEDURE-SPECIFIC MEDICAL NECESSITY

Only include the relevant block for the procedure ordered.



EPIDURAL STEROID INJECTION (ESI)

Include:
• Radicular pain in dermatomal distribution
• Imaging evidence of disc herniation, stenosis, or foraminal narrowing correlating with symptoms
• Failure of conservative therapy ≥4–6 weeks unless progressive neurologic deficit or severe pain due to disc herniation
• Functional limitation

Avoid:
• Pure axial pain without radicular features
• Mild imaging findings without clinical correlation



MEDIAL BRANCH NERVE BLOCK (MBB)

Include:
• Chronic axial pain ≥3 months
• Pain localized to paraspinal region
• Failure of ≥6 weeks conservative therapy
• Imaging without dominant compressive nerve pathology
• No untreated radiculopathy
• Functional limitation

If prior block performed:
• Document % relief
• Duration of relief
• Correlation with anesthetic duration

Avoid documenting radicular symptoms unless explicitly determined not primary.



RADIOFREQUENCY ABLATION (RFA)

Include:
• Two prior diagnostic MBBs with ≥80% pain relief (Medicare standard)
• Relief duration consistent with anesthetic
• Return of baseline pain
• Persistent facet-mediated pattern
• No new neurologic deficit

Avoid stating “mixed pain.”



SACROILIAC JOINT INJECTION

Include:
• Pain localized below L5
• Positive provocative maneuvers if mentioned
• Failure of conservative therapy
• Imaging excluding alternate primary generator
• Prior diagnostic SI injection response if present



SPINAL CORD STIMULATOR (SCS)

Include:
• Chronic neuropathic pain ≥6 months
• Failure of conservative therapy including medications, PT, and injections
• Prior spine surgery if applicable (post-laminectomy syndrome)
• Imaging excluding surgically correctable pathology
• Psychological clearance if discussed
• Functional impairment
• Trial stimulation planned with goal ≥50% pain reduction

Avoid documenting uncontrolled psychiatric disease unless explicitly assessed.



INTRACEPT (Basivertebral Nerve Ablation)

Include:
• Chronic axial low back pain ≥6 months
• Failure of ≥6 months conservative therapy
• MRI evidence of Modic type 1 or 2 changes at treated levels
• Absence of significant radiculopathy
• No prior fusion at target level
• Functional limitation

Avoid documenting dominant disc herniation or compressive radiculopathy.



STEROID RISK DOCUMENTATION

If diabetes present and steroid planned:
• Diabetes diagnosis
• Counseling regarding transient hyperglycemia
• Plan to monitor glucose

If anticoagulated:
• Anticoagulant name
• Peri-procedural management plan if discussed



WORKERS’ COMP (MTUS / ODG STYLE)

When Workers’ Comp context present:

Include:
• Objective pathology correlating with symptoms
• Functional impairment affecting work
• Failure of conservative therapy
• Procedure consistent with evidence-based guidelines
• Expectation of functional improvement

Avoid speculative language.



GENERAL MEDICAL NECESSITY (IF PAYER UNKNOWN)

Include:
• Chronicity ≥3 months
• Failure of conservative therapy ≥6 weeks
• Imaging correlation
• Functional limitation
• No contraindications



OBESITY MEDICINE / COVERAGE-OPTIMIZED PRESCRIBING

Most local payers do NOT cover anti-obesity medications for obesity alone.

Prescribing logic:

If Type 2 Diabetes present:
• Use Mounjaro or Ozempic
• Document diabetes diagnosis
• Document HbA1c if stated
• Document prior metformin or other agents if mentioned

If Obstructive Sleep Apnea present:
• Use Zepbound
• Document OSA diagnosis
• Document CPAP intolerance or ongoing symptoms if discussed

If Established Coronary Artery Disease present:
• Use Wegovy
• Document CAD history (MI, stent, stroke, PAD if stated)

Avoid cosmetic or general weight-loss language.

Include:
• BMI if stated
• Weight-related comorbidities
• Prior weight loss attempts
• Absence of contraindications
• Lifestyle counseling if discussed



PLAN FORMAT

After synthesis paragraph:
1. PROBLEM NAME
Brief reasoning paragraph.

• Schedule / Perform procedure (include level, laterality, approach)
• Manage anticoagulation if discussed
• Address glycemic considerations if steroid planned
• Continue conservative therapy if mentioned

2. Secondary Problem (if present)
3. Diabetes / OSA / CAD (if anti-obesity or GLP-1 prescribed)

Follow-up/Disposition:
State timing only. Omit if not discussed



DENIAL AVOIDANCE SAFEGUARDS

The note must:
• Avoid documenting radiculopathy when performing facet procedures unless explicitly excluded as primary.
• Avoid listing incidental imaging findings.
• Avoid stating pain is “improved” without chronicity context.
• Avoid documenting multiple unclarified pain generators.
• Avoid vague or speculative terminology.
• Avoid including psychiatric or secondary gain language unless directly relevant.
• Avoid recording transient or irrelevant neurologic complaints that would reclassify the pain pattern unless clinician assigns a separate diagnosis.
 
I de-identified a note (told Doxmity GPT to remove all names and locations and slightly modify details). It’s slightly different but pretty close to the raw scribe output.
(I stuck the note inside a spoiler tag so it doesn’t dominate the page unless you click to show)

# HISTORY OF PRESENT ILLNESS

Patient presents for evaluation of chronic thoracolumbar back pain in the setting of a known compression fracture and bilateral hip pain. Pain is activity-dependent. Sitting generally improves back discomfort but increases tingling in the lower legs with a sensation of coldness in the feet. With prolonged standing or walking, pain limits mobility and daily activities. Patient reports being able to perform light household chores for several minutes before needing to rest. Carrying items and transitional movements are particularly aggravating.

The most functionally limiting pain is localized to the thoracolumbar junction with an aching quality that radiates inferiorly along the back. Hip pain radiates toward the thighs. Position changes such as standing from a seated position or exiting a vehicle provoke discomfort. Patient reports stiffness and perceived weakness in the back and hips. There are intermittent balance concerns. No assistive device is used, though patient steadies self on nearby objects at times.

Onset: Pain has been present for several years. The compression fracture was identified incidentally on prior imaging; timing of injury is unclear.

Conservative measures: Patient performs home stretching with partial benefit. Upright posture improves symptoms. A brace was previously trialed with limited relief. No prior structured physical therapy but interested in initiating formal rehabilitation. Has not pursued chiropractic care or acupuncture. Uses heat intermittently with benefit.

Medications include celecoxib (helpful), gabapentin titrated gradually over recent weeks, and intermittent acetaminophen. No chronic opioid therapy. Has previously received intramuscular ketorolac injections during acute pain flares. Osteoporosis is treated with antiresorptive therapy.

No reported drug allergies. Reports a remote history of spine surgery.

---

# PHYSICAL EXAM

**Vitals**
- Within normal limits

**Musculoskeletal**
- Hip range of motion testing elicited pain bilaterally, slightly more pronounced on the right, localized to the groin region.
- Thoracolumbar extension and rotation reproduced axial pain.

---

# ASSESSMENT AND PLAN

Patient with chronic thoracolumbar axial pain centered near the prior compression deformity and bilateral hip osteoarthritis limiting functional activity. Imaging reviewed demonstrates a chronic compression fracture with degenerative disc disease and facet arthropathy at adjacent levels. Advanced degenerative changes are present in both hips. Muscle atrophy about the hips was noted on imaging.

Overall presentation is most consistent with facet-mediated pain at the thoracolumbar junction in the setting of chronic compression deformity and adjacent spondylosis, in addition to symptomatic bilateral hip osteoarthritis.

Discussed that vertebral height restoration is not feasible for chronic deformity; focus remains on pain control, functional improvement, and strengthening.

---

## 1. THORACOLUMBAR SPONDYLOSIS / FACET-MEDIATED PAIN

Discussed diagnostic medial branch nerve blocks to evaluate whether the facet joints are a primary pain generator, with consideration of radiofrequency ablation if diagnostic blocks are successful.

- Schedule bilateral medial branch nerve blocks at adjacent thoracolumbar levels under fluoroscopic guidance
- Initiate formal physical therapy for core strengthening and functional restoration
- Continue home exercise program as tolerated

---

## 2. BILATERAL HIP OSTEOARTHRITIS

Hip pain is provoked by rotational movements and transfers. Exam findings consistent with degenerative joint disease.

Discussed intra-articular hip corticosteroid injections as a non-surgical option, with temporary symptom relief expected. Also discussed candidacy for hip arthroplasty consultation; patient wishes to proceed with injections and surgical evaluation.

- Schedule bilateral intra-articular hip steroid injections under imaging guidance (separate session from spine procedure)
- Refer to orthopedic surgery for joint replacement consultation
- Encourage low-impact exercise including aquatic-based therapy if available

---

## 3. INCIDENTAL IMAGING FINDING

Imaging noted a possible gynecologic finding requiring further evaluation.

- Recommend follow-up with primary care for appropriate pelvic imaging

---

# PROCEDURE-SPECIFIC MEDICAL NECESSITY

**MEDIAL BRANCH NERVE BLOCK**

- Chronic axial thoracolumbar pain present for years
- Pain pattern consistent with facet-mediated etiology
- Functional limitations include restricted household activities and difficulty with transfers
- Persistent symptoms despite home exercise and medication management
- Imaging demonstrates degenerative changes without a dominant compressive radiculopathy identified as the primary pain generator

---

# PLAN

- Schedule bilateral thoracolumbar medial branch nerve blocks
- Refer to physical therapy
- Schedule bilateral intra-articular hip steroid injections (separate visit)
- Place orthopedic referral for surgical consultation
- Follow up with primary care regarding incidental imaging finding

---
 
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