tlh908

Senior Member
15+ Year Member
Jan 13, 2002
213
90
Indiana
Status
Pharmacist
I have a questions about WAG's newer power system - who oversees the call centers? For example, if my call is routed to a call center and I tell them I want to pay cash for 120 vicodin cause I just got 120 yesterday through my insurance, will the tech just fill it like that? I could see a lot of liability questions coming from this power setup.
 

pezdispenser

10+ Year Member
Dec 14, 2006
1,561
705
Status
Pharmacist
The law requires a pharmacist to perform a prospective drug use review on each new or refill prescription irrespective of whether the prescription is third party payor or cash. They will then make a decision on the therapeutic duplication. Processing through a third party does however give you additional DUR information from other pharmacies.
 

tlh908

Senior Member
15+ Year Member
Jan 13, 2002
213
90
Indiana
Status
Pharmacist
The law requires a pharmacist to perform a prospective drug use review on each new or refill prescription irrespective of whether the prescription is third party payor or cash. They will then make a decision on the therapeutic duplication. Processing through a third party does however give you additional DUR information from other pharmacies.
So what happens when a tech in a call center says sure we can fill the script and the local pharmacists says no way? I can see a heated battle then erupting between the local pharmacy and patient.
 
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Mystery Man
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Sep 24, 2008
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So what happens when a tech in a call center says sure we can fill the script and the local pharmacists says no way? I can see a heated battle then erupting between the local pharmacy and patient.
This would not be the first time a pharmacist would turn down a script.
 

pezdispenser

10+ Year Member
Dec 14, 2006
1,561
705
Status
Pharmacist
This situation can happen if you have an inept tech taking the refill request in the local pharmacy as well. In either case, a pharmacist still has the last say on whether or not to fill the script.
 
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