Walgreens - how to find out why a Rx was stored?

[coymilk]

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Sometimes a patient calls to refill a Rx, and I see that it is stored. How can I find out why it was stored? I just go ahead and create new Rx and fill for the patient...

 

[Wheresmyaricept]

Tell your coworkers to start making annotations before they store a script? Other than that, only other way is to reprocess.

 

[EML9255]

Usually it's very early or it was never picked up. But yah at my store most techs will annotate rts 12/5 etc so you know when you view the rx. Otherwise just re process it and see what the tpr might say if there is one