I agree. This is my story. Some people are so ungrateful and rude!!! Sorry, it's long.....
A customer brought in an old box of Mometasone lotion to order a refill. I punched it in, verified the box again, gave her the box back but she refused to take it --> so i threw it in our DPI box. She said she needed the med asap so we got it ready within 10 minutes. It turned out she didn't pick up the med until the next day. Then she said she gave me a nasonex box and I put in Mometasone (generic for Elocon lotion) instead. She said I gave her the wrong med. I said it is the same as the box she gave me. If she'd like, I could order nasonex now for her. She was mad and complained to corporate. The pharmacy manager gave her the nasonex for free afterwards and did not do a report or told me about it. Three months later, yesterday, CA State Board of Pharmacy came to investigate! This all happened in March and now state board inspector came to our pharmacy to investigate because she claimed that she got a wrong medication. They thought is it a wrong medication compared to the leaflet --> serious --> they came to investigate! I don't know how this gonna turn out because the pharmacy manager was off yesterday. He handled this customer so he will look at it today.
The reason I still remember her was because she was extremely rude and my coworker said that i handled her pretty well. I even said: "Maybe she has a bad day!"
I've been working so hard, always be so nice and go an extra mile ( call MD, call INS to override vacation or lost med, etc.) to help patients --> this is what I got!