- Joined
- Mar 6, 2012
- Messages
- 305
- Reaction score
- 186
Today, a customer brought back a broken glass of insulin and claimed that they got it like that. I suspected that he was lying because the paper box that the glass was in did not show any sign of ever being wet. We gave the customer a new bottle but I did not report this as a star event. Should I have reported it on the product review pharmacist? If not, how would I account for the $100+ worth of insulin?