- Joined
- May 11, 2006
- Messages
- 352
- Reaction score
- 219
For those in retail, which would you rather work at?
josh6718 said:For those in retail, which would you rather work at?
josh6718 said:For those in retail, which would you rather work at?
bananaface said:From what I hear, that's like asking if you'd rather lose your left arm or your right.
imperial frog said:That's still an easy choice though unless you're amidextrous.
I would say walgreens with that agrument assuming both places doing about 500 scripts a day at least walgreens understands you don't have time to walk out and show every single customer where the medicated wipes are... and you don't have the stupid CVS wait times and unrealistic customer satisfaction surveys to worry about.Jbuprepharm said:CVS, because it's like Walgreens, but with customer service
Jbuprepharm said:CVS, because it's like Walgreens, but with customer service
Yeah - I have to say this is one thing I really don't like about CVS. Every store (this goes for front store as well as pharmacy) is scored on various questions that are asked via phone when customers call in to a number on the bottom of their receipts. It doesn't print on every receipt, and the system can be manipulated corporately if they think the stores need to have more phone calls. Bottom line, I'm not convinced that the survey is in any way scientific - the people more likely to call are the people who weren't happy with the service they received. But, the stores are heavily graded on these numbers and the pharmacist and manager's bonuses depend on the numbers. I'd be interested to know how other employers "grade" their stores.museabuse said:I would say walgreens with that agrument assuming both places doing about 500 scripts a day at least walgreens understands you don't have time to walk out and show every single customer where the medicated wipes are... and you don't have the stupid CVS wait times and unrealistic customer satisfaction surveys to worry about.
sdn1977 said:OK - so I don't work for either & I've got a question. So....what happens if you make the patient wait for 30 minutes?
What happens if your customer service scores come up too low?
But...have you ever heard of a pharmacist getting reprimanded or fired because of customer service?
I always think what is the worst that can happen in any given situation. I always end up on the patient side - like trying to keep them alive & unharmed & figuring the corporation can go to *#LL! It has worked for me, but I'd be interested to hear if anyone has ever heard of or experienced any actual circumstance of a disciplinary proceeding if a wait is longer than a preset time.
josh6718 said:For those in retail, which would you rather work at?
That was painful to read. Worst troll evaar.realrph said:would not work in neither one of these places or any retail chain anywhere.
pharmacy is so bad & so overrated, & noone cares. have to deal with nasty patients, shortage of techs, corporate crooks & scums, arogant mngmnt.
Associations, just care about collecting the dues, nothing else.
& anyway, why anyone needs a pharmd or so many years of education, if don't even use it at all, esp in retail? hey, in military they train pharmacists like dogs, cats, & monkeys in 8 months. & so, many want to get in in these pharmacy schools, crazy. 🙂 residencies, so bad too, why they need one? it's all automated now, hospitals, pda's, computers, clinicals. don't need one. That's just another way pharamcy schools help to make money for hospitals & to allocate funds for residencies. Then to gather meetings, grease each others hands, eat like pigs, advertise, accept corp pitty & donations from big corp, & then say imprtation of drugs is illegal. the same drugs, made at the same plants by the same corp crooks, just across N border. hypocrites. 😉
ethyl said:That was painful to read. Worst troll evaar.
realrph said:sorry girl, but that's true though, isn't it? if you & others just clap their hands, nod their heads, pay their dues & do nothing & don't talk about it, then nothing will change, ever. And corp crooks & scums, & corp america with their arrogant bosses with triple standards is also true, I know it, you know it, & everyone does. Walgreen rph went on strike last yr in chicago i think, right? do you think they wanted too because their lifes are so sweet there? No, & sometimes you just wish every single chain in every single store they would walk out, at least the big name chains, right, & then boycott APHA for doing nothing, just blabbing. come on now, nail those ignorants.
yet, so many people still interested in pharmacy, i don't get it why? they get a full taste of it later on. And when it comes time to hiring, noone even cares what you know & how good you're, it's whom you know in pharmacy, that's another BS that does good for all of those activists/ brown nosers in pharmacy schools... said, but true. talk about it, do something about it, things need to change for pharmacist, for good. 🙂
realrph said:sorry girl, but that's true though, isn't it? if you & others just clap their hands, nod their heads, pay their dues & do nothing & don't talk about it, then nothing will change, ever. And corp crooks & scums, & corp america with their arrogant bosses with triple standards is also true, I know it, you know it, & everyone does. Walgreen rph went on strike last yr in chicago i think, right? do you think they wanted too because their lifes are so sweet there? No, & sometimes you just wish every single chain in every single store they would walk out, at least the big name chains, right, & then boycott APHA for doing nothing, just blabbing. come on now, nail those ignorants.
yet, so many people still interested in pharmacy, i don't get it why? they get a full taste of it later on. And when it comes time to hiring, noone even cares what you know & how good you're, it's whom you know in pharmacy, that's another BS that does good for all of those activists/ brown nosers in pharmacy schools... said, but true. talk about it, do something about it, things need to change for pharmacist, for good. 🙂
GatorRxGirl said:i'm not going to do retail - it blows. and for lack of a better phrase, walgreens sucks my soul.
kkelloww said:I'm sorry, but I can't understand this huge block of incoherent conspiracy-theory drivel. Could you give me the idiot version and include capitalization, punctuation, paragraphs, and some kind of sentence structure?
realrph said:sorry girl, but that's true though, isn't it? if you & others just clap their hands, nod their heads, pay their dues & do nothing & don't talk about it, then nothing will change, ever. And corp crooks & scums, & corp america with their arrogant bosses with triple standards is also true, I know it, you know it, & everyone does. Walgreen rph went on strike last yr in chicago i think, right? do you think they wanted too because their lifes are so sweet there? No, & sometimes you just wish every single chain in every single store they would walk out, at least the big name chains, right, & then boycott APHA for doing nothing, just blabbing. come on now, nail those ignorants.
yet, so many people still interested in pharmacy, i don't get it why? they get a full taste of it later on. And when it comes time to hiring, noone even cares what you know & how good you're, it's whom you know in pharmacy, that's another BS that does good for all of those activists/ brown nosers in pharmacy schools... said, but true. talk about it, do something about it, things need to change for pharmacist, for good. 🙂
sdn1977 said:OK - so I don't work for either & I've got a question. So....what happens if you make the patient wait for 30 minutes?
.
ForcedEntry said:For some strange reason I am picturing Zpacksux as the Ron Burgandy of pharmacy and a gang land pharmacist rumble in the middle of an intersection with adjacent stores.
pharmdgto said:I have come to the conclusion that alot pharmacists never worked in pharmacies or had little experience through school and lack the skill set to effectively balance workflow. Heaven forbid a store has a drivethru......
kkelloww said:Yeah, I noticed that too. Pharmacists do a lot of crying and snivelling over trivial BS. Everybody wants to make 100K, but no one wants to work.
dgroulx said:A political activist friend of mine told me that CVS was a big contributer to President Bush's re-election campaign fund. Morally, I don't think I could work for them.
kkelloww said:Yeah, I noticed that too. Pharmacists do a lot of crying and snivelling over trivial BS. Everybody wants to make 100K, but no one wants to work.
pharma1 said:i ve worked only for cvs ...it sucks.our stores does all the waiters in 15 min...a month ago we were asked to do it in 10...tried for a week but alas...we were not able to serve our customers.then we had to deal with the wrath of our supervisor.....no we are not a challenge store , we r 1 of the best stores in the district...
That's the kind of BS that makes it impossible to invisibly verify narcotic scripts. And what ever happened to safety over speed. Ugh.pharma1 said:i ve worked only for cvs ...it sucks.our stores does all the waiters in 15 min...a month ago we were asked to do it in 10...tried for a week but alas...we were not able to serve our customers.then we had to deal with the wrath of our supervisor.....no we are not a challenge store , we r 1 of the best stores in the district...
lots of pressure re customer service
Doctor M said:I have been a pharmacist for 2 years for CVS. Here are my 2 cents:
So is CVS or walgreens better? Neither, you still have to put up with the same crap. 😡
museabuse said:I know when I work the QT queue is full of yellow and red and about 5 pages long.
museabuse said:I'd rather deal with same crap using a better computer system(one that is not very labor intensive and geared more toward volume), automation, and no stupid customer service grading, so therefore walgreens is a better.
CVS isn't big on adding automation or even scales at their stores.
Do you work at a slow store because my store we do about 400-500 scripts a day, don't have enough help or automation. We were an Osco that recently converted and since the conversion our script count has steadily decreased because of angry customers. We were a great pharmacy as Osco... now we suck and it is due to the lack of training and help CVS provided during the conversion.
We only have one filling station computer. We have two order entry computers. One verification computer and one out window computer. That is all the computers they gave us. there are now two less phones and three less computers.
CVS is big on customer support but they don't even give us enough phones or computers to do it. I wish managment would make us a challenge store so they bring in people who know what they are doing... the problem is there is not enough people because many jumped ship due of the lack of support during the Arizona conversion phase of CVS. We won't be made a challenge store because probably all the Osco conversion stores will have bad numbers for a long time. I know when I work the QT queue is full of yellow and red and about 5 pages long.
I still don't see how we can even begin to worry about customer service until we can get caught up with normal procedures.
museabuse said:I'd rather deal with same crap using a better computer system(one that is not very labor intensive and geared more toward volume), automation, and no stupid customer service grading, so therefore walgreens is a better.
CVS isn't big on adding automation or even scales at their stores.
Do you work at a slow store because my store we do about 400-500 scripts a day, don't have enough help or automation. We were an Osco that recently converted and since the conversion our script count has steadily decreased because of angry customers. We were a great pharmacy as Osco... now we suck and it is due to the lack of training and help CVS provided during the conversion.
We only have one filling station computer. We have two order entry computers. One verification computer and one out window computer. That is all the computers they gave us. there are now two less phones and three less computers.
CVS is big on customer support but they don't even give us enough phones or computers to do it. I wish managment would make us a challenge store so they bring in people who know what they are doing... the problem is there is not enough people because many jumped ship due of the lack of support during the Arizona conversion phase of CVS. We won't be made a challenge store because probably all the Osco conversion stores will have bad numbers for a long time. I know when I work the QT queue is full of yellow and red and about 5 pages long.
I still don't see how we can even begin to worry about customer service until we can get caught up with normal procedures.
dgroulx said:A political activist friend of mine told me that CVS was a big contributer to President Bush's re-election campaign fund. Morally, I don't think I could work for them.
No. It would be a waste of brain power...Any good comments on any of these sections?
Hey, outthere, guys & girls, that's a way to do it. to birng on & continue an argument. & if someone doesn't like the way I write here, or doesn't like how others write here (no commas, caps or whathave you), then you could either go & suck or blow, eat it out, which ever you like. oh, I even have a better idea for all of the brown-nosers outhere, go to some good brownnosing, & get yourself some kleenex!
Now, that guy or girl with nick name "pharmdtogo" from univ of il chgo, as he or she posted his memos, he/ she need to get a life! but i like the "gatorrx gilr" she's good though. keep it up!🙂 really, many rph's pharm'd want to do clinical, but if you live in the big apple or windy city or even in "mucho loca angeleso" or how do you say it? now let's use some caps, shall we? All of the sbig cities are oversaturated with many Rph's & PharmD's & even many pharmacy schools. Hospitals, long terms care clinics don't care if you don't have exp in clinical area after school. All they care you to be goofy enough, & silly enough to scmooze around & with others alike. Clinical knowledge comes 2-nd hand, as they say, "we'll train the right person". What's that? Another euphemism for affirmative action? May be or may be not.
"Gator rx girl" do you like to work at night shifts or 100-200 miles away from home town to get clinical exp? And even to work 7 on/ 7off or to do 5 days 4 pm till 12 am? Noone wants to do it, absolutely noone. How do you get in then into clinical arena in any big city oversaturated with Rph's? It's very difficult. And few thing's I & my friends have learned in NYC, LA, etc, many of pharmacy managers & directors in these hopsitals in metro NYC, LA, Houston, Chicago, etc, are mostly either chinese, polish or indian people. So, they tend to hire the same, worrying less about their clinical aspects. Don't you notice anything, when you walk into pharmacy for interview in NYC, I've been, if a director is polish, then most RPh's & tech's are too, if it's indian - the same story. And noone cares, including HR, corp offices, that you could barely understand them. I feel like calling "Dell or HP" tech support line being routed to India or China. Overthere, these people have been trained like a group of monkeys or even parrots, to repeat only what they think they know, without knowing anything at all, having no clue on the problems of your "Dell or HP" product. The same thing is here in pharmacy, where they cannot communicate clearly, can slack off, be tardy, extra brakes, etc. If you fire them, it's almost right away discrim lawsuit or charges, that's why they don't get fired often, but others do in all different professions, occupations, etc. That's really sad. Another thing people notice in NYC, LA, windy city, etc. MAny different people in corp offices, managers & supervisors, are Indian, Arabic, Latino, mostly are. If anyone other then people alike themselves interviews with them, they get rejected, unless they know someone on the inside. Their responses to many people i know, are "we need someone more upbeat, enthusiastic, or more exp in retail, or hospital, etc; or we've jsut took someone else in & position has beem closed, we'll keep your application on file." All of these excuses are BS, positions open up all the time within big retials, big hospitals etc, they hire moderately confused (t.p. o x 2, not 3), poor communications skills clowns ready to brown nose & serve same type/ national origin people. others get rejected. I had friends in computer fields & marketing who were out of job for long time, while other bone-heads with less exp get hired, sad again.
APhA sucks too, only exist to collect dues & talk about nothing. Let me try to say something the way they talk: "pharmacy is great profession to be in & help others. Salaries are up, satisfaction is up, sales are up. We're thrilled with new challneges & opportunities that Medicare part D give to many pharmacists. Please don't hesitate to encourage & ask your coworkers & colleagues to help patients in community & retial pharmacies. We're, as pharmacists are medication experts, greatly positioned to provide consultation services to all patients, review their profiles, fill drugs in timely manner with excellent customer service & serve our community about our immnuizations efforts & other resources." That's just bunch of BS, but that's how they talk in APHa. Lousy, crappy, useless talks they provide. They cannot even think (would be too easy) to provide more consise directives on how to do things in immunizations, Medicare part D billing, documentation, consulting & getting paid for it. They just sit ther & blub around, sad again.
APhA should say: "October is a National Mickey Mouse month." not Rph month. Sorry, but true.
Another sad story have here, by recently watching TV-commercial of CVS pharmacy. A girl, an Rph, or even a PharmD (good caps now) telling how she helped some patients at work who didn't know or undedrstood any better to help break pills in half of some diabetic or parkinsons drugs. And then, she went on saying that she is so thrilled to be here at CVS pharmacy, to enjoy this work & opportunity to help people with their illnesses & meds, & etc. And I & many others thought, well girl being a PharmD, that's an enourmous waste of brain power (if you have any left by now) to brake pills in half. That's all they've taught you in school? For such & other seniors, their kids or grand kids can help to brake pills in half, & to remind them to shake bottles well before use. What a terrible brain waste.
Any good comments on any of these sections?
Thanks for answering my question sdn1977, i thought it got forgotten amidst the ramblings of the proceeding post. One question though. Why would working 10/hr 4 days a week be contrary to asking for meal and rest breaks ? Aren't those indivduals still pulling 40 hrs a week ? Why did ASHP oppose that ?