As to the magical formula for talking to patients, there isn't really one except the standard "History of Present Illness." How they teach you to interact during standardized patient exams (except if they are just teaching the mechanics of the interview which is useful) is nothing like how it will go down in the real world. Nothing at all. You are never going to exude or even attempt to exude that much caring or empathy. Your patients will spot you for a fraud instantly.
Based on my own personal experience, I'm under the impression that physicians work under different conditions and have different styles, including when it comes to empathy or lack thereof. The physicians that I personally know show empathy in all areas of their life ... their work, home, community, etc. Yes, there are plenty who don't (and plenty who don't know how to do their jobs well despite plenty of book knowledge).
http://www.findarticles.com/p/articles/mi_m0843/is_n2_v18/ai_12001040
"If physicians have good clinical skills but bad bedside and office manners, they will lose patients. As competition increases, organizations are increasingly realizing that they must address these problems and solve them quickly before patients take their business elsewhere."
"A survey of more than 500 patients "...found that 85% either had changed their physician in the past five years or were thinking of doing so. The main reasons cited for changing physician were related to the style or personality of the physician.... "
References
[1] Clearly, P., and McNeil, B. "Patient Satisfaction as an Indicator of Quality Care." Inquiry 25:25-36, Spring 1988.
[2] Furlow, T. "Clinical Etiquette: A Critical Primer." JAMA 260(17):2559, Nov 4, 1988.
[3] Barbieri, S. "Why Doctor-Patient Rapport is Ailing." The Orlando Sentinel Section E, p.1., Aug. 15, 1991.
[4] Moseley, R., and Cheong, J. "A Breakdown of Trust." The Orlando Sentinel Section G, p.1, Aug. 18, 1991.
Barbara J. Linney is Director of Career Development, American College of Physician Executives, Tampa, Fla.
http://www.physiciansnews.com/cover/706.html
"... A growing body of evidence links effective physician-patient communication to desirable outcomes such as lower patient stress levels and improved adherence to treatment, higher physician satisfaction, and fewer medical malpractice lawsuits. The paternalistic model of physician-patient interaction has years ago yielded to one that encourages active involvement of patients in their care management, and patients are now being offered consumer-directed models of health insurance that encourage them to "shop around" for physicians, while interest is increasing by federal and private health insurers in physician performance measurement, reporting and quality incentives.
"These developments are driving what some experts regard as a paradigm shift in medical education: training medical students, residents and physicians in "best practice" communication skills, restoring the value of empathy and rapport-building between physicians and patients once common in medical practice, but now perhaps crowded out by managed cares toll on physician time and resources. ...
"The Institute of Medicine, in a 2004 report, Improving Medical Education: Enhancing the Behavioral and Social Science Content of Medical School Curricula, noted that half of all causes of morbidity and mortality in the U.S. are linked to behavioral and social factors and lamented that the medical profession has yet to successfully incorporate knowledge of psychological and social variables into standard medical practice. ...
"Interpersonal and communication skills have in recent years become a core focus of medical education, with the Liaison Committee on Medical Education (LCME) and the Accreditation Council for Graduate Medical Education (ACGME) having identified them as core competencies. The National Board of Medical Examiners last year added a Communication and Interpersonal Skills (CIS) Subcomponent to the United States Medical Licensing Examination, whereby performance is assessed by standardized patients actors trained to role play as patients who use rating scales based upon national consensus statements on essential communication skills in questioning, information-sharing, and professional manner and rapport. ...
It's hard to predict the future of the medical profession, but there are some important and powerful folks who are driving changes that might just put a greater premium on empathy and caring for the patient. We shall see.