- Joined
- Feb 24, 2009
- Messages
- 2,130
- Reaction score
- 208
His ONLY option was quitting. ( which he wound up doing anyway). He absoluteky DID NOT have the option if paying his techs a higher wage; that comes from his DM and corporate. And if he would've done what you wrote: tell patients that it'll be a 6 hour wait he would've simply been fired with the rash of complaints he would have received. Being a PIC for a chain is in fact accepting additional risk for some processes that are out of the PICs control. Paying wages commensurate with keeping his techs happy was one if those things. He tried to be the good company man by trying to trudge through a time of transition and he paid for it literally
I agree as manager you're accepting some risks that are hard to control, but honestly what DM would fire you in that situation? I've worked at stores with average wait time of 3 hours on a good day and as far as I can tell, regional, while frustrated, is nowhere near firing anyone. If you get fired cause you had a bad day or week due to all the techs quitting, something else is/ was going on.
Granted, under the pressure of the environment, it is easy to understand why the guy took the illegal route, but still can't really sympathize with him on the penalty. Allowing unlicensed staff working in the pharmacy is a pretty big deal.