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A good example is that dogs did not need to have an exam to get their booster vaccines if we had seen them in the last year for an exam. However, puppies had to have an exam for every vaccine booster round. The vet would also just "start the vaccines over" because, as she put it, she didn't know if the breeder/store/shelter/friend/whoever really did the previous vaccines, even if the new puppy owner came in with a list of vaccines the puppy had previously by wherever they got it. I got yelled at more times than I care to remember for not charging puppy people for an exam when they had an exam three weeks ago. Charging puppy parents an exam fee didn't start until about four and a half months after I started working there.
A few things on this to maybe help understand the vaccine thing better. The exam thing, I agree, is odd, we charged everyone an exam puppy or adult with vaccines, however puppy booster vaccine exams were 1/2 the cost of the full exam. They repeat constantly in vet school that your exam is your number 1 tool for trying to figure out abnormalities so they are important.
Now the vaccines. We also restarted any vaccine series that was not given by a vet. There are various reasons on that. Yeah perhaps the breeder gave a vaccine or the friend you got the dog from says they gave it but where did that vaccine come from? Was it from a reputable place? Stored properly? Transported correctly? Reconstituted correctly? Administer correctly? Did the vaccine get in the animal and not poke through the skin and squirt in the fur? Also, check manufacturer guarantees, most state the vaccines are guaranteed if administered by a vet so those from the friend or breeder won't count. So restarting the series isn't a bad thing. Wish vets would explain to employees why they have certain policies makes it easier to understand and have your staff also back up what you are telling the client.