I had a similar experience while calling Harvard med on the phone to clarify something. On their website, they state that you must submit recommendation letters from anyone you have ever done research with. This is absolutely absurd and would mean I would have to get 5 additional letters on top of the 5 + committee letter I had. Who would actually read all that anyway?
So I called to ask them about this and the guy was completely rude, told me that I should read the website since it is all there, and did not seem to understand the absurdity of their requirements.
P.S. did anyone actually submit letters from EVERYONE they've ever done research with? i did not....