I would tell people not to use the ED for their minor or chronic problems. When people come into the ED for primary care issues it bogs us down, increases wait times and inappropriately uses a scarce resource.
I know that there are various stressors that cause people to come to the ED despite knowing that they should go elsewhere. Let's look at a few of those:
"I don't have insurance." - I've been getting this more and more lately. Even from legit people with jobs. Any Urgent Care will be happy to see you. Most for well under $100. And, by going that route you will not get the $2000 bill from the ED in a month.
"I don't have any money." - That doesn't mean I'll be able to do your primary care. We are really only set up to deal with serious emergencies. Even if I can prescribe you something that will get you by for awhile you wont be able to fill it. Many community EDs dont have in house pharmacies that will give out free meds.
My primary doctor sent me here. If he sent you here because he thinks you have an emergent medical condition then fine. If he sent you because he cant see you and is using the ED as an overflow clinic that just means he care less about you getting a huge bill and having to wait for a long time than he does about his on convenience and clinic schedule.
I dont have a primary doctor. See above about Urgent Care. See also the Yellow Pages.
I need a work note. The Ed is, without a doubt, the most expensive place to get a work note.
I want a second opinion. Im an Emergency Physician. Unless you want an opinion about something another Emergency Physician said Im not your guy. If youre here because you want an opinion from a specialist Id either have to admit you and get a consult which Im not going to do if it isnt indicated or Id have to call the specialist to the ED which Im not going to do if it isnt indicated. The ED is, without a doubt, the most expensive place to get referred to someone who can give you a second opinion.
I am well aware that seeing these minor/chronic patients is where a lot of money comes from. But playing a poorly trained primary care doc (Do you know what the best third line antihypertensive in a 40 yo AA male with a family history of heart disease is? I sure as Hell dont.) is just not what I like doing.