I don't know if I'm the only one that had this annoying experience! I guess PCOM is really anal about letters of rec being sent via premed committees/deans/career services center. The problem is the university I go to has around 30K students but doesn't have a premed committee (just a single, part time, informal pre-med advisor), the Career Services Center refuses to compile or forward data in packets because of the huge amount of students, there's no pre-professional committee of any sort, and the Deans or Department Heads cannot handle this kind of thing. So I called and talked to an admissions advisor at PCOM and she told me to have them (letters of rec) sent out individually. I did just that, and when I called a few times to verify on the delay they simply told me that my application was being processed. I didn't think it was wierd, and that maybe they'd put my app on hold. So I did the routine call this week and was finally told that my letters of rec were probably thrown out because they were not sent in a packet. I tried to explain the situation to the lady on the phone, I don't know if she's the admissions director or what, but she was the most obnoxious and snotty person I've encountered in my entire med school app process. After I managed to convey my problem (through her barrage of irksome remarks) she told me to go to the career services center again. Mind you, I was still perfectly pleasant up till this point and agreed to go. Once again, at the CSC they told me "we have around 30K students at this university, we've never offered this service but if it's being taken that seriously we'll work something out, just have the letters of rec forwarded here by the professors, find out for us what exactly the format is for the letter we're supposed to include in the packet, etc. because we've never done this before". So I called the admissions number at PCOM again and got the same lady and when I told her that the CSC agreed to do it but they wanted an idea of the exact format of the packet the lady just cut me off and said "Well if your school doesn't know the format then how am I supposed to?" and hung up on me. Running out of options I decided to sign up for an appointment with the part-time pre-med advisor (it takes about 2-3 weeks to get in a time to see him) and was headed in that direction when I got so frickin lucky that I bumped into him in a hallway and implored him to take a few minutes out of his time to help me out (it wasn't his office hours for either his classes or the premed advising). Thankfully he was nice enough to agree, and he called PCOM, in my presence, and from his expression I could tell he got the same lady and was getting the same treatment! He hung up with a "wow!" and said that she had told him to have the letters all forwarded to him, and to include a summary of them for the institution before sending them out to PCOM. I guess when he told her that he's only an informal premed advisor and doesn't have the time to write more than "Please accept these letters of recommendations as testimony to the student's abilities", the lady's response to that was along the lines of "I'm not sure if that'll be good enough, but go ahead". So now I have to have all the waivers / info to be included for the people writing the letters of rec resent to my house (apparently they don't have them available online as most other COMs/SOMs do), have the professors march them up to the premed advisor, and have him send them out in a packet to PCOM, twice (for the Philadelphia and ATL branches). Granted, my uni's lack of resources could have avoided this problem, that's no excuse for the behavior or counter-productiveness of the people I talked to from PCOM admissions.