I used to help with the interviews at my program. We took the essay out a couple years ago.
You go through a few rounds of questions posed to the group, and for each round everyone gets a chance to answer a question. Most of them are pretty general job and common interview questions regarding teamwork, cooperation, leadership, customer service, etc. If you've been to a lot of job interviews, you've probably heard a few. In total, you will probably answer 4-5 questions/person. Best tip I can give is to give a clear answer and follow up with an example that will illustrate your point. The interviewers are looking for CCEs who will be able to provide good customer service and be team players. Otherwise, be yourself and dress as you would at any interview. Also, smile and be friendly 🙂
It's not that bad - you'll only get burned if you act snobby or arrogant (happens more often than you think) or if we catch you dozing off or daydreaming while someone else is talking. Good luck!