Customer Complaints?

[star777]

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While working/interning/shadowing in a Pharmacy, what kinds of complaints have you come across from customers? What do people usually complain about?

 

[PharmBug]

I would have to say without a doubt, the number one complaint I see is prices of prescriptions. Especially those people who have insurance. Customers always think we must have done something wrong because they never have to pay more than 5 dollars and they don't know anything about a deductible at the beginning of the year. I have to admit, in some cases, I would also be upset about how much some prescriptions cost, but as a technician, my hands are tied. I think when I become a pharmacist I will have serious guilt about what I have to charge people for medicine. I worked at a DME store and I always wanted to give people a 10 % discount no matter if they are senior citizens or not.

 

[jammocah]

the wait time - nobody likes waiting more than 2 minutes to get their stuff! they act as if they are our ONLY customer so we just have to slap a label on a pre-packaged bottle and it's all good! 😀

 

[All4MyDaughter]

The waiting sucks sometimes. That's why we complain, but I always try to be nice. For example, I was once at the pharmacy with my very sick baby. We had been to the doctor that morning, been sent to the hospital for x-rays and testing and been given a prescription for an antibiotic and some other something. My child had not eaten in hours and there was no one to help me with her (hubby at work). The tech told me it was going to be 45 minutes.

I must have looked distressed because he asked me if I wanted to go home and come back. Now, with a baby that is kind of an ordeal, because you get her in the car seat, drive home, get her out of the seat, take her in, get her out of her coat, then have to start the process all over again because it's time to go get the prescription that the doctor wants you to start that afternoon!

So I said, very calmly, "No, I would like you to try to expedite this for me. I know that there are other customers but they don't have sick babies!!!!!"

Some of the other people in line heard this (mostly older people) and they started agreeing, telling the tech to do mine first because I needed to get my baby home.

It ended up being 20 minutes, which is still a long time with a crabby baby! I hope that when I'm a pharmacist, I will remember what it's like to stand on the other side of the counter. 🙂


BTW: in that picture <========= my daughter was 5 months old. We were standing in line to see John Kerry at a campaign rally. Some campaign person came and pulled us out of the crowd because "they were looking for the cutest baby in America." We got to go to the VIP section and actually meet John Kerry, do pictures, etc. Some camera crew almost got ejected because they were jostling us. The Secret Service was all, "SIR -STEP AWAY FROM THE BABY!" My daughter is 18 months old now, Kerry's not the prez, but she is still the cutest kid in America! 😀

 

[museabuse]

People complain about prices. I am so tempted to say... well if you feel that strongly about it vote for Hillary in the next election so she can socialize medicine.

About the wait. I work at a slow store, it is an OSco in a grocery store. If someone brings in a prescription we can have it ready in less than five minutes. I am still not sure why people go to stand alone oscos, cvs, or walgreens, they are always so busy. To me it makes sense to go to a grocery store to drop off a prescription because everyone always needs food... why not grocery shop while you wait for RX to get filled that way you get two chores out of the way at the same time. The only reason I could see going to a stand alone is for the drive through... especially for picking up refills that were called in earlier. However if in hurry to get new rx I would go to grocery store to get it filled.

 

[All4MyDaughter]

People complain about prices. I am so tempted to say... well if you feel that strongly about it vote for Hillary in the next election so she can socialize medicine.

About the wait. I work at a slow store, it is an OSco in a grocery store. If someone brings in a prescription we can have it ready in less than five minutes. I am still not sure why people go to stand alone oscos, cvs, or walgreens, they are always so busy. To me it makes sense to go to a grocery store to drop off a prescription because everyone always needs food... why not grocery shop while you wait for RX to get filled that way you get two chores out of the way at the same time. The only reason I could see going to a stand alone is for the drive through... especially for picking up refills that were called in earlier. However if in hurry to get new rx I would go to grocery store to get it filled.

Excellent point. The last time my daughter needed meds, I told my husband to go to Kroger (I was in orgo lab). He dropped off the script, picked up Pedialyte, diaper rash ointment, ice cream (for me) and said it didn't take long at all. Much better than Wags, where we usually go.

The prices aren't great either. My daughter and I both take Zyrtec - ouch!

 

[OSURxgirl]

Definitely the wait times. People want it fast. Half the time it's like they don't care if it's safe as long as they don't have to wait. People forget we are dealing with medications, not cheeseburgers...especially with the invention of the drive thru pharmacy. When customers ask me for the 5th time "How much longer is it going to be?" I always tell them..."as soon as we can get it to you while still being safe." And there are also lots of complaints about insurance/cost. A lot of those complaints wouldn't need to be heard if people would take responsibility to learn about their own insurance plans. Although I will admit it can be a complicated maze sometimes with insurance companies.

 

[28657]

My child had not eaten in hours and there was no one to help me with her (hubby at work). The tech told me it was going to be 45 minutes. ....

So I said, very calmly, "No, I would like you to try to expedite this for me. I know that there are other customers but they don't have sick babies!!!!!"

I'm sorry if I sound insensitive but everyone always has an excuse as to why they need their script faster than the people in front of them. While, yes, it's important to provide good customer service for one patient, it's even more important to provide good customer service for everyone. How do you know that the other patients didn't need their meds fast for other valid reasons.

It just seems to me that if I had a kid I would be prepared with snacks and entertainment at ALL times. I know that 45 minutes sounds like a long time, and again, if it was me I'd go find a slower pharmacy. There are grocery store pharmacies out there that fill 10 scripts a day! Why people choose (and then complain) about waiting 20+ minutes for scipts is beyond me.

I think it's great when pharmacists can take personal experiences as patients to incoporate into their work ethic. But you'll also see the other side of the equation when you're the tech/pharmacist and all you hear all day long is "Hurry up!".

 

[ilovepharmacy]

Another big complaint I am faced with is when it comes time for refill authorizations. The patients get mad at us because they think we are the ones taking forever. In fact, it is the doctor's office that just isn't returning the calls to authorize more refills! Sometimes, the MD will let us know that he/she wants to see the patient and, therefore, he/she won't authorize anymore refills for a particular med. This means we get the great joy of informing the patient that they must be seen by the MD first and watching them throw a fit about it... 🙄

Also, the store I work at gets quite a few people who are either addicted to their pain meds or trying to smuggle them to someone else and so we get fake scripts a lot.. The "patient" butters you up and gets you to sympathize with them from the start... and then you'll notice something fishy about their info or past Rx history or the Rx itself. Once they realize you've caught them, they'll either turn on the waterworks or throw a fit that they HAVE TO HAVE THEIR PRESCRIPTION RIGHT NOW.. 😎 hmph..

I can't think of any others - maybe after work tomorrow I'll have some more

 

[ZpackSux]

Another big complaint I am faced with is when it comes time for refill authorizations. The patients get mad at us because they think we are the ones taking forever. In fact, it is the doctor's office that just isn't returning the calls to authorize more refills! Sometimes, the MD will let us know that he/she wants to see the patient and, therefore, he/she won't authorize anymore refills for a particular med. This means we get the great joy of informing the patient that they must be seen by the MD first and watching them throw a fit about it... 🙄

Also, the store I work at gets quite a few people who are either addicted to their pain meds or trying to smuggle them to someone else and so we get fake scripts a lot.. The "patient" butters you up and gets you to sympathize with them from the start... and then you'll notice something fishy about their info or past Rx history or the Rx itself. Once they realize you've caught them, they'll either turn on the waterworks or throw a fit that they HAVE TO HAVE THEIR PRESCRIPTION RIGHT NOW.. 😎 hmph..

I can't think of any others - maybe after work tomorrow I'll have some more

Do the complain about ugly but comfy shoes worn by pharmacy staff?

 

[ilovepharmacy]

Do the complain about ugly but comfy shoes worn by pharmacy staff?

What.... these?

 

[ZpackSux]

What.... these?

Ahhh SAS....

U're a good troy. Keep up that sense of humor. U'll be just fine.

 

[npage148]

I'm sorry if I sound insensitive but everyone always has an excuse as to why they need their script faster than the people in front of them. While, yes, it's important to provide good customer service for one patient, it's even more important to provide good customer service for everyone. How do you know that the other patients didn't need their meds fast for other valid reasons.

It just seems to me that if I had a kid I would be prepared with snacks and entertainment at ALL times. I know that 45 minutes sounds like a long time, and again, if it was me I'd go find a slower pharmacy. There are grocery store pharmacies out there that fill 10 scripts a day! Why people choose (and then complain) about waiting 20+ minutes for scipts is beyond me.

I think it's great when pharmacists can take personal experiences as patients to incoporate into their work ethic. But you'll also see the other side of the equation when you're the tech/pharmacist and all you hear all day long is "Hurry up!".

I get that the most. My pharmacy is across the street from major Hospital and 10 minutes from 4 others. Everyone just got out of the ER and needs their meds now. Even on a slow day, i will tell some one that its a 10 minute wait and they still complain. People want things instantly now a days and even a 10 minutes is too long.

 

[bananaface]

I only had one complaint today. It was from some jackass who was po'd at the government because he thinks medicare should pay 100% for all his prescriptions. He was on MedicAID this month but being taken off next month.

 

[cognito]

Perhaps I'm another one of the insensitive bunch, but unfortunatelly I believe the patient that lets me do my job and doesn't remind me to hurry up and "it does not take 20 minutes to throw some pills in a bottle" will surely get their medications first, not that I'm implying that customers with an attitude tend to wait longer, for some reason... 😉 And if it is a true emergency for you to recieve the antibiotic you neglected to pick up last week and I had to return to stock, then you should be in an emergency room and not in front of my counter (sorrry, just venting about yesterday)

 

[bananaface]

If someone is rushing you, tell them you'll call their name out as soon as it's ready. You look helpful and it gets them off of your back. Win/win, hm?

 

[museabuse]

I only had one complaint today. It was from some jackass who was po'd at the government because he thinks medicare should pay 100% for all his prescriptions. He was on MedicAID this month but being taken off next month.

In arizona medicaid does pay 100%!!!!!! Talk about abuse of a system. I am sure there are people who are stock piling drugs every month even though they don't use or need them. Why not? its free?
At least if there was some sort of copay even if just 3 dollars it would stop a lot of people of getting meds they don't need or use or abuse.

 

[ilovepharmacy]

And if it is a true emergency for you to recieve the antibiotic you neglected to pick up last week and I had to return to stock, then you should be in an emergency room and not in front of my counter (sorrry, just venting about yesterday)

now those patients always give our entire staff a good laugh

 

[bananaface]

In arizona medicaid does pay 100%!!!!!! Talk about abuse of a system. I am sure there are people who are stock piling drugs every month even though they don't use or need them. Why not? its free?
At least if there was some sort of copay even if just 3 dollars it would stop a lot of people of getting meds they don't need or use or abuse.

Medicaid pays 100% here too. When they do the $3 plan what you see is people picking up narcs instead of their kid's asthma medication.

 

[All4MyDaughter]

It just seems to me that if I had a kid I would be prepared with snacks and entertainment at ALL times. I know that 45 minutes sounds like a long time, and again, if it was me I'd go find a slower pharmacy. There are grocery store pharmacies out there that fill 10 scripts a day! Why people choose (and then complain) about waiting 20+ minutes for scipts is beyond me.

I think it's great when pharmacists can take personal experiences as patients to incoporate into their work ethic. But you'll also see the other side of the equation when you're the tech/pharmacist and all you hear all day long is "Hurry up!".

I would never tell someone to "hurry up!". I'm almost unfailingly polite. Although I've never worked in a pharmacy, I have done the customer service thing in a variety of places, departement store, specialty shop, nice restaurant, hotel restaurant/bar and I was visitor service manager for my unversity for a year. I know it's almost impossible to please everyone, and it stinks when people are rude to you.

And yeah, smart parents have snacks and stuff at all times. That particular day we'd been at the doctor since 7:30 a.m. and were in the hospital for several hours as well. We were out almost everything, and Riley was very sick. That's why I chose the pharmacy that we always go to. The last thing anyone wants is to try to find a new, faster pharmacy under those circumstances!

It all turned out OK anyway.

 

[dgroulx]

Most the screamers at my store are younger people on Medicaid or Amerigroup. They expect everything to be free and when it isn't they scream how they can't afford it. They can afford cigarettes and tattoos, but not medicine for themselves or their sick children.

 

[no-see-um]

I usually complain when they say that they don't have the medicine I need and that it will be a few days...

It's sometimes almost farcicial that they would not just refer you to the pharmacist across the street because it's a different business.

 

[gablet]

It just seems to me that if I had a kid I would be prepared with snacks and entertainment at ALL times.

Snacks, for a sick child!!!!!!!!!!???????????!!!!!!!!! That'll make everything all better. You make me want to wish a consistantly sick child on you! (If I didn't feel so bad for the child, I would.) 😡

One time, I remember having to take my 2 month old (at the time) to the hospital after going to the doctors and a lab, just to get a blood sample. The techs at the lab poked him at least 7 times and could not get any blood. At the hospital, it took 3 of us to hold him down while they poked him 4 more times. Finally, the nurse got enough blood out of a vein in his head! Talk about torture! Putting a 2 month old through hell is heartbreaking!

Then, going to the pharmacy, I just prayed that it wasn't going to take too long. Luckily, they were quick, but I'm sure that my patience would have been short.

As a tech, I always put myself in others' shoes. I'm sure that in your pharmacy interview, when asked about handling a difficult situation, you stated something of this nature. We are in a caring field. The entire nature of our business revolves around people whom are sick.

As far as complaining about money... There are many of us that pay (either taken as part of our salary or directly) a great deal of money for health insurance, only to find that the insurance doesn't cover our meds. No, that's not the pharmacists fault, but it is a part of his/her job.

I usually yell at the customer service people at the insurance company when they don't cover something.

I think it was Bananaface who said to make the patient see that you are trying - I agree, that almost always works. 😍

 

[museabuse]

I usually complain when they say that they don't have the medicine I need and that it will be a few days...

You must not have learned the two biggests costs in a pharmacy are payroll and inventory. Plus bonuses tend to be based off inventory, keeping it under a certain figure. So if you have a greedy pharmacy manager you will run into that problem. The store I work at the pharmacy manager is always minusing out stock while the staff pharmacist is plusing up stock. One is for the bonus the other is for customer service. Always a constant battle and drama. I just agree with both. 😉

 

[no-see-um]

You must not have learned the two biggests costs in a pharmacy are payroll and inventory. Plus bonuses tend to be based off inventory, keeping it under a certain figure. So if you have a greedy pharmacy manager you will run into that problem. The store I work at the pharmacy manager is always minusing out stock while the staff pharmacist is plusing up stock. One is for the bonus the other is for customer service. Always a constant battle and drama. I just agree with both. 😉

Yeah, I must not have learned that. 😕

As a patient, I'd like if my pharmacy is stocked well to handle what I need. And I usually complain to the manager anyways. 😀

It's sometimes almost farcicial that they would not just refer you to the pharmacist across the street because it's a different business. But, then again, there are pharmacies on every corner around here and I usually just play the probability game, myself. It would be nice if I had a pharmacy I could consider my 'neighborhood pharmacy', although it's not that way where I am.

 

[Swenis]

I can't say that I've ever had a complaint for any particular pharmacy. People who are willing to wait an hour in the waiting room to see a doctor and drive across town to have x-rays done afterwards or whatever really have no room to bitch and moan about having to wait twenty minutes to make sure that their prescriptions are filled accurately and safely. It's not like the pharmacists make bets with their co-workers behind the counter to see how long they can hold off on medications before a patient snaps. 😀

 

[All4MyDaughter]

Snacks, for a sick child!!!!!!!!!!???????????!!!!!!!!! That'll make everything all better. You make me want to wish a consistantly sick child on you! (If I didn't feel so bad for the child, I would.) 😡

One time, I remember having to take my 2 month old (at the time) to the hospital after going to the doctors and a lab, just to get a blood sample. The techs at the lab poked him at least 7 times and could not get any blood. At the hospital, it took 3 of us to hold him down while they poked him 4 more times. Finally, the nurse got enough blood out of a vein in his head! Talk about torture! Putting a 2 month old through hell is heartbreaking!

Then, going to the pharmacy, I just prayed that it wasn't going to take too long. Luckily, they were quick, but I'm sure that my patience would have been short.

I'm so happy to see that someone else understands the sick kid thing! It so hard, especially when they are little and they don't understand - they just cry and cry and cry... and then all of the childless people look at you like, "why can't you make that kid be quiet!".

 

[Jeddevil]

I'm so happy to see that someone else understands the sick kid thing! It so hard, especially when they are little and they don't understand - they just cry and cry and cry... and then all of the childless people look at you like, "why can't you make that kid be quiet!".

Getting children of your own always changes attitudes. I thought I had all the answers to everyone else's wild children before I had my own, and now I realize that I just didn't know $hit. It is so easy to have the right answers when you don't have to take care of them yourself.

 

[DrMom]

I can't say that I've ever had a complaint for any particular pharmacy. People who are willing to wait an hour in the waiting room to see a doctor and drive across town to have x-rays done afterwards or whatever really have no room to bitch and moan about having to wait twenty minutes to make sure that their prescriptions are filled accurately and safely. It's not like the pharmacists make bets with their co-workers behind the counter to see how long they can hold off on medications before a patient snaps. 😀

Oh, they bitch and moan in the Dr's waiting room, the radiology office, and everywhere else, too. 😉

 

[Swenis]

Oh, they bitch and moan in the Dr's waiting room, the radiology office, and everywhere else, too. 😉

Haha, you make a fine point, madam. A fine point indeed. I retract my statement

 

[rougemarie]

I'm so glad to hear all these. Sounds like my years of volunteering at the ER will pay off. Patients *never* want to wait more than 5 minutes. One time I remember having a chest pain patient, a kidney pain patient, and a person whose thumb severed with a meat cutter all come at the same time (thumb in a lunch box-cooler) while the whole beds were occupied plus, there was a lady who's 4 weeks early in the triage bay waiting to deliver.. *none* of them wants to know why they have to wait for a bed to become available and no matter what I tell them, there's no good answer 🙂

And about the cost? well, I let the administration people handle it. Not only I'm not eligible to discuss it, I can only imagine what they have to say about it if they were to share in this board.

 

[bananaface]

Since my pharmacy is in a one-stop shopping center, people don't complain too often about having to kill time. Most of them know it'll typically take 15-20 minutes and they already have plans to walk around the store. Even if people are cranky about waiting when you give them your full attention when they are picking up their prescription, they tend to ease up. Most people only bitch when they think you don't care (or when they think you are stupid - if this is a problem then you need to get it together! ).

I had one lady complain today that the last 5 times she called in her Zoloft it took a couple of days to fill. She was like "if this keeps up I'm going to have to change pharmacies". So, I told her I couldn't speak to the past and I didn't see record of what they had done in the past to get her Rx to go through, and that all I could do was to start from scratch and follow through. So, it looks as if instead of billing her primary and then DSHS each month we had tried to get the physician to call the primary insurance for a prior authorization until someone came along and sent a claim to DSHS saying the drug was not covered by the primary insurance. Anyway, I called her primary insurance and got the claim approved for a year, so now she shouldn't have any more problems. Then I called her at home and told her what I did. Alot of times your job feels thankless when you don't take the time to explain to people what you have done for them.

 

[truckibear]

As my pharmacy manager used to say, "Do you want it done right away, or do you want it done right?"

 

[28657]

And yeah, smart parents have snacks and stuff at all times. That particular day we'd been at the doctor since 7:30 a.m. and were in the hospital for several hours as well. We were out almost everything, and Riley was very sick. That's why I chose the pharmacy that we always go to. The last thing anyone wants is to try to find a new, faster pharmacy under those circumstances!

It is so easy to have the right answers when you don't have to take care of them yourself.

I'm hoping to never have to take of one myself! 😀

But the point of my post was not to bash sick babies. The point is, sick babies don't supercede ALL other situations. 🙂

 

[All4MyDaughter]

I'm hoping to never have to take of one myself! 😀

But the point of my post was not to bash sick babies. The point is, sick babies don't supercede ALL other situations. 🙂

No one said that sick babies supercede ALL other situations. I just related a situation that I was in ONE time where I asked if they could mix my baby's medicine any sooner because she was so miserable. None of the other customers had a problem with it. They felt as bad for her as I did.

I'd do the same thing again in a heartbeat. And, if I was in the pharmacy by myself waiting for my Synthroid and another mom was there waiting with a child, I'd let her go ahead of me. I do it all the time at the grocery, at McDonalds, on elevators, public bathrooms, etc. I know the other parents out there understand...

 

[gablet]

I'd do the same thing again in a heartbeat. And, if I was in the pharmacy by myself waiting for my Synthroid and another mom was there waiting with a child, I'd let her go ahead of me. I do it all the time at the grocery, at McDonalds, on elevators, public bathrooms, etc. I know the other parents out there understand...

Yes, we do.

 

[hitch123]

I'm hoping to never have to take of one myself! 😀

But the point of my post was not to bash sick babies. The point is, sick babies don't supercede ALL other situations. 🙂

Don't be so simple minded, of course babies come first.

 

[bananaface]

Don't be so simple minded, of course babies come first.

I'll vouch for her complexity. 😉

 

[chotty]

Our pharmacy reqires 48hrs for refill meds, and we take the request by phone, website or at the pharmacy. Patients complain why their meds are not ready. Most of our patients are not very generous about it. Of course, there are various reasons from insurance problems, doc's authorization on refill request or miscommunication on the refill order. 🙁

When I was a patient in our pharmacy, I used to wait for my one single, a month supply medication for one or two hours, which it was two years ago. At that time, I was sick and tired of wasting my life in the stupid pharmacy (the same pharmacy I'm working) and was mad at the people who were smiling and chatting behind the window.

Now, as an employee in the pharmacy, I know all staff in our pharmacy are working hard However, things are happening all the time. If something goes wrong, patients are getting rough. I don't think many patients know how their med gets ready for pick-up. So, I try to understand them and do my job as an intern.

But I sometimes get really upset when I run into a health care provider who doesn't have any respect toward other health care professionals.
A few days ago, I ran into the one who stinks so badly. The person had no patience and no respect.

I spent about 5minutes to find out why her refill requests was not delivered and what medications she needed. But she didn't like what I was doing for her. She literally ORDERed me to get her meds immediately and find her previous order in our phone system later after she left, which is impossible because we delete everyday as soon as we listen.

Then, she had a conversation with my supervisor while I was searching her meds.

Guess what? We provided a usual patient care to her even though she seemed to want some special care for her.

Don't health care professionals need to understand each profession and work together????

 

[bananaface]

It sounds like you work at Walgreens.

 

[Smilescali]

No one said that sick babies supercede ALL other situations. I just related a situation that I was in ONE time where I asked if they could mix my baby's medicine any sooner because she was so miserable. None of the other customers had a problem with it. They felt as bad for her as I did.

I'd do the same thing again in a heartbeat. And, if I was in the pharmacy by myself waiting for my Synthroid and another mom was there waiting with a child, I'd let her go ahead of me. I do it all the time at the grocery, at McDonalds, on elevators, public bathrooms, etc. I know the other parents out there understand...

I ALWAYS let moms with babies go first, for their sanity as well as others. I also often see people (especially older women) glare and give dirty looks at the moms that have their kids with them. They obviously have forgotten the challenges and should really take a step back and remember what it was like when they had little ones. For those women and men who do not have kids well, maybe a little empathy would be helpful. 🙂

 

[hitch123]

I'll vouch for her complexity. 😉

It is simple minded not to be able to "put yourself in someone else's shoes."

I'm sure that when she was a baby, her mother and father fully appreciated it when others helped them. 😉

 

[bananaface]

I was disgusted by a pushy mom this morning. She came in first thing with a three day old antibiotic Rx for her daughter, saying she needed it right away and insisting that I needed to hurry. I told her she was the first one there, that I would fill the antibiotic first, and let her know when it was ready. Still, she was all, "yeah please as soon as you can, she really needs that." Then she kept standing around and staring. I'm just disgusted at how some people their kids, and how things are suddenly an emergency after they have put them off for three days.

/rant

 

[dgroulx]

I was disgusted by a pushy mom this morning. She came in first thing with a three day old antibiotic Rx for her daughter, saying she needed it right away and insisting that I needed to hurry. I told her she was the first one there, that I would fill the antibiotic first, and let her know when it was ready. Still, she was all, "yeah please as soon as you can, she really needs that." Then she kept standing around and staring. I'm just disgusted at how some people their kids, and how things are suddenly an emergency after they have put them off for three days.

/rant

That gets to me, too. If they were in such a hurry why didn't they bring the script in the day that it was written?

 

[gablet]

That gets to me, too. If they were in such a hurry why didn't they bring the script in the day that it was written?

I once saw a sign at a car repair shop that might be appropriate here. "Poor planning on your part does not constitute an emergency on my part."

When I work at the pharmacy I don't mind if people seem impatient as long as they are appoligetic and thankful at the end. Just like when I am driving and I let someone in front of me - if they don't wave (showing thanks) I get ticked.

 

[28657]

It is simple minded not to be able to "put yourself in someone else's shoes."

I'm sure that when she was a baby, her mother and father fully appreciated it when others helped them. 😉

Actually I don't dispense drugs to help people, I just count pills and slap on some labels - first come, first serve. 🙄

Now really, who is the simple minded one here?

By the way, if your kids are crying/screaming/being brats, I'll make sure to get you out of the pharmacy before anyone else.

 

[museabuse]

I was disgusted by a pushy mom this morning. She came in first thing with a three day old antibiotic Rx for her daughter, saying she needed it right away and insisting that I needed to hurry. I told her she was the first one there, that I would fill the antibiotic first, and let her know when it was ready. Still, she was all, "yeah please as soon as you can, she really needs that." Then she kept standing around and staring. I'm just disgusted at how some people their kids, and how things are suddenly an emergency after they have put them off for three days.

/rant

Doctor could have told her to fill only if condition worsens. So she thought the condition was bad enough to go to doctor to begin with but followed what doctor said and now condition is even worse that what it was before so now she is freakin out.

 

[bananaface]

Doctor could have told her to fill only if condition worsens. So she thought the condition was bad enough to go to doctor to begin with but followed what doctor said and now condition is even worse that what it was before so now she is freakin out.

The child had an asymptomatic ear infection.