As a former Duke medical student I'm saddened to hear that the school is being judged as "unprofessional" based a very limited experience with the computerized application system. My experience at Duke Med was absolutely phenomenal, and I can assure you that Duke is anything but unprofessional. In fact, Duke has actually been at the forefront of utilizing technology to revolutionize the med school applications process, and was instrumental in the original development of AMCAS. (be happy you don't have to type everything onto a floppy disk and mail it to programs like we all used to!) I've worked with the admissions office faculty and staff and have found them to be outstanding and dedicated individuals who spend extraordinary amounts of time carefully combing through applications to select suitable candidates, as do student and faculty volunteers who read applications and do interviews. The secondary essays are actually quite important, and allow the application screeners to get a better feel for who applicants are as people, not just as numbers. The interview process is very personal, and feedback from applicants each year seems to suggest that Duke's interview day and process are among the best out there (although people do tend to hate the number of essays required). I'm sorry that some of you have had a negative experience thus far, but I caution you not to unfairly draw any conclusions about the institution as a result. Duke's curriculum is really one-of-a-kind, and in my experience it made an enormous difference in my personal development and career options.
I hope that provides some helpful perspective. Please feel free to PM me with any questions. I can't promise to write back very quickly, as it's tough to browse SDN often when you're working 80 hours/week as a resident, but I'll definitely get back to you within a couple weeks. 🙂