@Tea Leaf What the biggest mistake you've made while scribing and what did you do about it?
I don’t think there is one huge mistake that I made that I can look back to, I think I’ve made a lot of mistakes which is part of the nature of the job (scribes doing doctor charts vs. doctors doing doctor charts- we will make mistakes). I do remember being a new scribe and screwing up all of a provider’s charts- before we saw each patient he would go over their medical records and want certain information in the chart. I guess I misunderstood something I learned in my training and thought that it was supposed to be in another part of the chart and not in the format or detail that he wanted.
When he finally reviewed his charts, he started to yell at me- “Where is (piece of information)? Why isn’t it in the chart? Do you think I spent all of that time going over that information for nothing? Now I have to go back through these 17 charts and fix this! This is ridiculous!” He was an older doctor and very well known, and I definitely got a lot of stares from staff as he continued to yell at me (for like a good 5-10 minutes). My eyes began to tear and I felt so awful and embarrassed, I wanted to disappear.
He went on a lunch break and when he returned, I remember forcing myself to get it together and being chirpy and polite. Now, I get along with him a lot more, but I definitely remember how he treated me- I don’t think that he reacted appropriately. He knew I was a new scribe, and I made a mistake.
I guess to answer the “what did you do about it” part of your question, there wasn’t a lot to do- I had to learn not to take it personally (even when providers make personal attacks).
Whenever I did make mistakes due to gaps in knowledge, I made sure to google all I could about that topic. You only learn so much during training, and the rest you have to learn from experience, and googling.
In terms of scribe and school life balance, a huge mistake I made (especially my freshman year) was overworking myself. Literally had like 3 days the entire semester that I didn't have work or school. Grades took a hit. Don't do this!!! I've learned to never succumb to the company pressure of working more shifts/ covering other shifts. This is not easy as a new scribe because management can "bully" you in to working a lot of hours and obstructive shifts each week, always with the threat of being easily replaced by another eager premed who probably has better time management skills or is more willing to work these hours. As a scribe with experience, I was able to firmly speak to my boss and say that I don't want to quit, but I will if I have to- I can't work more than (x) hours per week, please work with this.
I hope this answered your question!