This is a rather complicated question but it's solvable.
Before we go and solve for the answer, I'll give a quick conceptual note. Think about an amino acid with a non ionizable R group (eg. glycine, where R= hydrogen atom). An amino acid contains an amine group (NH3) and a carboxylic acid (COO-). At a low pH (eg. pH =1), the amine group and the carboxylic acid are both in the protonated form. As we raise the pH, we first pass the pKa of the carboxylic acid and then pass the pKa of the amine group. At the pKa point of each functional group, the amino acid exists in equilibrium between the conjugate acid and conjugate base. Heres a diagram to clarify:
Okay so here is the solution:
pKa1 = 6.20 and pKa2 = 9.50
We know that the pH of the solution is 6.8, a value is close to pKa1 of the first ionizable group. When the pH is equal to the pKa of one of the ionizable groups, the compound exists in equilibrium between two forms. The two forms merely differ by the presence of an additional proton. Given for example:
HA <-> A- + H+
We also know that a buffer (hence, the use of the H-H equation) works ideally in the pH range of the buffer's pKa +/- 1.0. Since the pH of 6.8 is closer to pKa1 (6.20), we can safely ignore pKa2 (9.50). I've posted the rest of the explanation as an attachment. Leave a reply if you still need any help.
Edit: It wasn't stated that you could use a calculator but the given values in the question can be approximated to get you close to exact answer.