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You can get away with doing a lot of things during residency but when the magic words of "patient safety" are invoked you must tread extremely carefully as that's your first step out of the door. The first question really was, where was the resident in all of this? If you had an excellent resident was s/he contacted when you felt the patient was difficult to manage? If, after the dust settles the answer from other people was "Dr. Hopes didn't contact us until after things had gone down" that brings your clinical judgment into question and now it involves a patient safety issue.
For example:
Resident: My intern called me on this combative delirious patient who could not be redirected. She had no EKG because no one could get EKG leads on her even after we treated her hypoglycemia and therefore we avoided giving haldol. So we gave a lower dose of olanzapine first, the patient was still flailing so we gave her some more for a total of 10mg because we were concerned she was going to hurt herself and staff. Subsequently she became obtunded and required a rapid response and transfer to the ICU.
Attending: My team had to address a violent delirious individual who could not be redirected and required chemical restraints and due to her other active medical issues deteriorated and required transfer to the ICU. Both the intern and resident were involved with the case for several hours and despite our best efforts she required enough medication she became obtunded and required transfer to a higher level of care.
Not:
Intern: I looked up olanzapine, saw that the starting dose was 10mg, didn't read any further about potentially giving a lower dose in "when clinical factors warrant" (actual Uptodate phrasing) and gave it because it was a really busy night and I was behind and didn't want to bother my resident.
The bolded.
Although, unfortunately, whether or not you get the first spin from the resident or not.... can depend on a number of factors.
I've had seniors you practically had to BEG and cajole into helping or seeing your quite ill patient. You hope this doesn't happen.
It's true that the best intern armor is deflecting too much responsibility by kicking things up the chain. It's saved my ass. I've had times I had to go above the senior to the attending. It's something you really, really, don't want to do, but you can't let your patient sink with you in the boat too.
"But the senior/attending told me to" is a really good response early on, unless it's something so stupid even an intern should know it is not a good idea to follow through on.
Paging or texting is not adequate alone. Pages vs texts - one is hospital approved and expected that officers will have on. Personal cell phones, not so much.
I would page, because that actually creates a record of something your senior is responsible for seeing, however, if that gets no timely response, you should page again, and in anything serious you page AND call. Because again, one creates a record, and one is a more direct method of trying to track them down. Be sure your page makes the situation clear as being serious and send more than one to explain if you must. Send an overhead page if you can.
If you can leave the patient, go physically track down your senior or attending if you must, if you can reasonably find them. Send a nurse if you can't leave bedside.
If you have to, and I've done this, approach any attending that might reasonably offer assistance. I've grabbed a hospitalist that wasn't on the teaching service when it seemed like help just wasn't coming or wasn't coming fast enough.
In the scenario with dosing, I've also ran something like that by anyone senior to me that could help - another senior in the room, an attending sitting next to me even if they weren't on my service. People expect interns to reach for a lifeline wherever they can get it. If it's not appropriate typically they'll help you find someone who should be helping you (assuming you tried already). It might be an annoyance but we all know that interns have to kick things up.
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