I’ve banged enough pots and pans this time that it looks like it’s got traction headed up the chain. So hopefully official guidance will come back.
I worked in a hospital where the administration wanted the psych unit moved to a building outside the main hospital. Reason-they converted the psych unit to a more profitable surgery floor. OK fine, the new psych unit was placed in an older hospital that was just bought out by the new hospital and then guess what? No consults wanted to drive to the new hospital. So we were in effect CONSULTLESS. Add to this at the time I was running a geriatric unit in the new psych units so we needed consults A LOT!
So I joined this place and didn't know this was going on until thrust into the situation. I found out (but it was obvious this must've happened) that the attendings of the inpatient unit didn't want to be moved unless it was solid we got consults. We were promised it would happen.
But what did happen was despite that this hospital was only about 10 blocks away, in city traffic this could be well over a 30 minute drive depending on what time of day you drove, and parking, walking, going to the floor, just the travel would be just under an hour each way. Consults from other departments intentionally ignored the consults, When demanded to show up they more or less said "bite me."
So I told the hospital the $hit is going to hit the fan especially on a geri-unit. We needed consults daily. So the hospital got it so that an IM would be assigned there daily and even the IM guy who was physically here said we needed consults that were out of his league like a renal, surgery, infectious disease, etc. Those consults still refused to show up. Again we all said the $hit is going to hit the fan.
Well it hit the fan. Guy had a spinal cord infection from a surgery, surgery refused to take the guy as a transfer, they refused to show up, and infectious disease refused to show up. Got to the point where the guy would've had to be sent to the ER as a COBRA violation transfer or someone had to show up for consultation or transfer. No one was budging. I pulled the trigger and sent the guy as a COBRA-violation transfer to the ER. While in the ER, ER docs were ticked off that this guy wasn't getting earlier treatment as it was clear he had a spinal cord infection that was worse cause treatment was delayed. When surgery was called to show up to the ER the same a-hole surgeon who refused to show up as a consult was forced by his department head to show up, openly stated "psychiatry is bull$hit" and said he was certain when he checked the surgery site he'd be certain it'd be a clear case of us psychiatrists overreacting cause we don't have any "real" medical skills. He checked the site, jaw dropped and ordered the patient for immediate surgery. Patients' relatives (several were medical professional) were there and wrote all of it down and included it in their complaint to the medical board.
I told the hospital they could effing fire me if they wanted. I told my department head I had no choice as this guy had an infection of his spinal cord and no one was appropriately treating him. I told the patient and his family (filled with doctors, nurses and lawyers) to complain to the state medical board about what happened and make the complaint real real real thick and spicy. I told them I didn't care if they reported it cause it was the right thing to do and I did nothing wrong and others clearly did something wrong so we had to do it. The hospital got in trouble and it forced them to reform this system. They moved the psych unit, although not back in the main hospital but a hospital right across the street from the main one and now consultants willingly showed up.
My department (and this was a sign they were a solid employer) backed me up when the hospital administration wanted heads to roll. Heads did roll-that of consultants that refused to show up and the idiots who had the idea in the first place to transfer the psych unit to a 1 hour travel time away.
The entire ordeal, however, was a stressful, wake me up in the middle of the night, had this gone on for too long my health might've been effed situation. I wish I could say this wasn't the last time something like this happened. It did happen again and again and each time within an organization that was screwed cause hospital administration without medical training were trying to control doctors and nurses. I finally got away with from that bull$hit when I made my own private practice. Yeah I still deal with crap but in most cases I have an eject button-terminate patients (and yes I only terminate if the patient doesn't follow rules such as non-compliance, criminal behavior, etc).