For your computerless office, did you take before and after pictures? Where did you store them? How did you make appointments without a computer?
Yes, of course, before and after photos are the most important orthodontic records. I often use the initial photos to impress my patients by showing them how bad their teeth looked and how much I have accomplished in a few months...a simple way to build the patient's trust. I store everything inside the patient's chart: initial/final photos, pan, ceph, tx note, signed med hx, signed consent form, signed tx plan form, signed final debonding form, financial contract, financial ledger. As an HMO provider, my offices get audited every year so it's important to have all these documents inside the charts. I wonder how other doctors store these important signed documents when they use paperless charts.
I use a $10 appointment book to schedule all my patients. A day before, my office manager pulls out all the charts and calls the patients to confirm their appts. She then notifies me the total number of patients, starts, and consults that I'll have. If I have an unsually busy day, I call an additional P/T RDA to help me . Here are the steps when the patient checks in:
1. Pt signs in.
2. Office manager collects monthly payment from the pt. No need to send out bills. No stamp. No envelop licking.
3. office manager schedules the next appointment, which is 4 weeks away. Since I have very efficient chairside assistants, every patient gets a 15-minute appoinment slot. A final debond procedure has to be scheduled early so we have time to make and deliver retainers the same day.
4. Office manager puts the chart up. This is another advantage of paper charts. If I see the stack of charts getting bigger, I know I am behind so I try to work faster. I don't think you know how behind you are and how many patients are waiting to be seen if you use digital charts.
5.One of the chairside assistants grabs the chart and calls the pt in for treatment.
6. Pt goes home.
Paper chart system is fast and simple. Pt signs in and 5-10 minutes later, he is on the chair getting treatment. No need rely on the outside tech support when computer system is down. More freedom and less headache for me.