The policy I posted is official CVS policy. It may be superseded in California by any agreement CVS makes with the unions in your state. In non-union states, the policy is as I stated.
Regardless of OT, if the patient comes in at 8:58, you are expected to fill the prescriptions. CVS prefers the patient be happy and even at $50.00 per hour and time and a half they would rather spend the $37.50 for OT for the 15 minutes than have the patient be unhappy.
I had one of my pharmacists refuse a patient at closing time and the patient left the store and since he was a diabetic with multiple complications he took his $8,000.00 per year in sales with him. CVS will gladly pay the $37.50 and not risk losing the $8,000.00
If pharmacists want to be treated as professionals they have to act professional. Doctors don't leave their office right at closing if they have to stay late, they have to stay late. The same goes for us.
There ya go again Old Timer - pontificating!
You bet doctors leave their offices at closing. I'm married to one (oh - he's just a dentist, but his receptionist says "good morning....doctor sdn's office" when she answers the phone...) - so at least she thinks hes a doctor and I guess so do his patients. They call him drsdn.
He deliberately makes his schedule so he does go out on time. Doctors schedule in emergency visits, if they're good & don't want to piss off their patients. We all know those doctors who keep patients waiting & waiting & waiting..... Thats just poor scheduling & frankly greedy! Even my ob-gyn is on time & out of the office each and every day. Its because he schedules to allow for deliveries (I've had a long talk with him about this since I've worked with him about 20 years). Our internist & cardiologist is just the same - schedules pts & keeps to the schedule. As pharmacists, we can't schedule, but we can control the end. In every area (at least every urban area) there is always a 24 hr pharmacy around. I'd rather send them to my colleague, who works for the "competition" and not have me do it & do it poorly.
I am as professional as my doctor husband & just like him, I give my patients alternatives to the solution. Neither one of us fall all over ourselves to "keep the customer". As a hospital pharmacist, I also know pts are given overnight packs of medications which are put in pyxis....so - those sob stories are usually just that....sob stories.
Sure - you have to pick & choose the patient. If its my regular patient that has been discharged from the hospital & its something for comfort - I won't completely fill the rx. I'll print a label, give him/her a few & fill it the next day & deliver it! That once a day antibiotic, antihypertensive, cholesterol lowering agent - well - that was given in the hospital hours ago.
But - too often, the rx was dated a week ago (oh - that amoxicillin the dentist told me to take) or it was written from the local county health care clinic (which, btw....closes daily at 3pm). So - they've deliberately delayed coming in. Those folks are not likely to take away too much business & they jump from rx to rx anyway. I really don't care. I'd rather have my staff have a good life with their families knowing when they are coming home. I don't fill an rx in the last 15 min of my day & I don't expect the staff to do so either. I'd rather the pharmacy be left clean & orderly for the next day.
Now.....I know you don't keep up with CA, but at least you can read my post carefully. All of CA is not a union state. Only S CA pharmacists are unionized. N CA pharmacists, like myself, are not. But, the ENTIRE state is indeed governed by fair labor laws which REQUIRE employers to pay pharmacists time and 1/2 if the work more than 8 hours in any one day, more than 6 hours without a lunch break or more than 40 hours in one week. This is a STATE law - not a specific agreement with any one company. CVS, Walgreens & Longs all have to abide by the state law.
But, it does appear, it doesn't matter where you work, CVS makes you join a Guild. This Guild looks ever so much like a union to me (altho they don't allow you to strike - funny that!).
But, Old Timer - I AM a professional & very, very good at it. You and I just have differing opinions. You're free to choose what to do & you obviously do. But, please - don't call me unprofessional because I choose differently than you. Thanks!
I live in an urban area. We use a two-person practice and I'm pretty sure I understand their schedules. 
