My advising office has a letter service to send out all my recommendations in one packet to each school. My letters got to each scholl fine except for one, Washington in St. Louis. I'll admit it was my fault for not following up with the school to see if they received everything. I did check to see that the office sent out a packet to the school, which they did the same day as the rest. I finally realized just yesterday that I never got a confirmation of my completed application, then I remembered that they have a website with the status of my app. So I look at the site and what do I find? "Your file is missing the following: ______ Recommendation." Holy sh-t. The advising office didn't send my complete packet of letters. When I told them and asked them to expedite my mailing request, they said no. They said I can't prove they screwed up, so I should be given no preferential treatment. They said it'll be a week before the letter can even go out because of the massive influx of these requests. They said all of this while HOLDING MY FILE containing my recommendations right in their hands. Furthermore, they charge a fee per each mailing and, again, since I can't prove it was their fault, I have to pay the fee. In the 15 minutes I argued with them, they could have xeroxed the damn letter, attached their pre-formated cover sheet, and given the express envelope to the mailman who just happened to walk in to collect the outgoing mail while I was there. (I'd like to thank fate for that swift kick in the balls while I was down.) Okay, my fault for not following up like I should have. I'm over that. I can understand mistakes, but not when people refuse to take responsibility for them. So now I can send a nice thank you not to my advising office for costing me even the chance of my app getting reviewed at one of my top choices. What I hate most about it is that I won't get rejected based on my merits or lack thereof. I'll get rejected because my app wasn't complete when it should have been. Thanks for reading.