Official "Readyfills still haven't dropped and CVS has the worst IT department in the world" thread.

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Can you not manually drop the readyfill queue? I work for a big chain and I can view the auto fills for each day spanning the next 2 weeks
 
Prepharm1214 said:
Can you not manually drop the readyfill queue? I work for a big chain and I can view the auto fills for each day spanning the next 2 weeks
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No, you literally can't. There are a lot of things the other chains are able to do that CVS can't. I was shocked at how archaic the system was when I first started.
 
wucool33 said:
No, you literally can't. There are a lot of things the other chains are able to do that CVS can't. I was shocked at how archaic the system was when I first started.
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My god, that would be wonderful. Just give me a sheet of paper to print off and I'll gladly batch process those suckers manually on nights like the last 3.
 
wucool33 said:
No, you literally can't. There are a lot of things the other chains are able to do that CVS can't. I was shocked at how archaic the system was when I first started.
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Are they just running the cheapest software possible?

When Safeway merged with Sav-On/Albertsons, they got rid of Albertsons’ proprietary software and replaced it with a godawful bargain program called EPS.

I remember when Wal-Mart trainers bragged to us about how much the company invested in their pharmacy software. As a tech and later as a pharmacist, I loved Connexus. Money well spent.
 
My husband is software/EE engineer and he said he would be ashamed of himself if he designed a system that fails constantly, let alone for days
 
WVUPharm2007 said:
Let's start a thread where we just complain about the CVS computers.

So it's 4 AM. Still no readyfills.

I wonder what the hell is making them late every other day these days? Well, yeah, the answer is obvious. Worst IT department ever. But beyond that. Are they updating something? Is their terrible, clunky custom Ubuntu OS failing yet again? Who knows. Oh well. They should really figure this out though. I'm just a simple peon way down the corporate ladder...but this kind of ruins the entire day for most of high volume stores like the one I'm at right now and it can't be good for business. I get to tell these people there are still 10 pages I didn't touch here in a few hours. Yay.
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Your going to H8_CVS come back and flame all the threads with this CVS talk. Can't we just call it the three lettered devil instead?
 
They changed readyfill system now, where it doesn't drop all at once ://
 
Dropped Saturday morning conveniently right as I am about to leave; IT department is like totally spying on me giving me a big "F" you, why did you leave with so much in the queue just to piss me off. "Estimated" delay time up to 10 hours, conveniently timed right at the end of my shift (No blind fold, It's like are they are intentionally f'ing with us overnights sometimes)

Well, happy biennial now conveniently annual inventory day because some states are more stringent than us & CVS always chooses to create more work for liability/regulatory purposes even when they do not apply to a state (because corporate uniformity BS).

-End of therapeutic rant
 
They recently added in a readyfill report which you can fill readyfill 3-4 days ahead of time max if the insurance allows it to be filled the report is in M1 and it’s option 17. You have to manually enter the Rx number so it takes more time but maybe during slow times you can get ahead on the readyfill
 
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At WAG, auto fills drop in the queue 3 days early (based on sold date). When are they supposed to drop in at CVS?
 
Does the report give you the times each script is due?

My day time pharmacist leaves me all the 11:59s. All of them. Won’t send scripts to the robot, won’t fill the birth control behind QV. Apparently PCQ calls are super hard.

If they drop late again the weekend I’m leaving her all the 10 AMs. God I hate my life.

RxVampire said:
Mikey, getting trashed/wasted after an entire night of numb, mindless counting is totally in order & totally professional.
Needs to be in pharmacy schools curriculum (lol) or at least taught by preceptors
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RookieRPH said:
They recently added in a readyfill report which you can fill readyfill 3-4 days ahead of time max if the insurance allows it to be filled the report is in M1 and it’s option 17. You have to manually enter the Rx number so it takes more time but maybe during slow times you can get ahead on the readyfill
Click to expand...
 
From looking at it a couple days The readyfill report only has 1159s no controls and doesn’t have the prescriptions that are rescheduled because insurance is too soon when the patient calls it in I believe possibly still better than nothing. It doesn’t show times due but I think it shows around 50-70% of the readyfill
techniques said:
Does the report give you the times each script is due?

My day time pharmacist leaves me all the 11:59s. All of them. Won’t send scripts to the robot, won’t fill the birth control behind QV. Apparently PCQ calls are super hard.

If they drop late again the weekend I’m leaving her all the 10 AMs. God I hate my life.
Click to expand...
 
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Yeah, I played around with this feature just to see...it's not very work efficient, but at least it's an option/strategy if not wanting to do other BS work. You can always just print the list and pick off easy fills
 
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RookieRPH said:
They recently added in a readyfill report which you can fill readyfill 3-4 days ahead of time max if the insurance allows it to be filled the report is in M1 and it’s option 17. You have to manually enter the Rx number so it takes more time but maybe during slow times you can get ahead on the readyfill
Click to expand...

Thanks again,
Came in handy somewhat last night; painstakingly took about 1 hour to manually enter, fill, & verify about 2 pages worth of automation meds (would rather do this than more bull**** maintenance work - I do enough of that already). Better than nothing...left without any readyfills dropping still...
 
You can do batch refills by pressing b then enter a page of Rx numbers at a time to make it quicker
 
The Readyfill schedule report had been my savior all week until now.

Chain wide offline. I can't even log into offline mode. Nothing but throwable exception errors. I'm about to throwable exception error this computer out the drive thru window.

It's like they discover new and fantastic ways to screw up my ability to do my job every week. I'm not asking for much. A computer system that works. That's it.

I'll say it until I'm blue in the face. RxConnect is an abject failure. Nuke it and start from scratch.
 
cvs/retail is like a foreign language
 
That M1, 17 thing is awesome if you have the time to start ready fills early. Most likely don't during the week, but on weekends it's nice. What they need to do is be able to load all readyfills with the push of one button, instead of manually batch entering 15 RXs at a time. Of course, they won't do that.
 
Does anyone else find it amazing that we are yet to get an official note from corporate that the new Readyfill report is a thing? I would have thought that they would have sounded the trumpets and made sure that every overnight pharmacist from Miami to Seattle knew about it. I called around last week to tell everyone I could think of in my region about it and they were all *amazed* that it existed. And they all said the same thing, "Why didn't anybody tell me about this?!?!"

It's literally the most useful thing IT has come out with possibly ever. Whoever decided to make it a thing, I tip my hat to you. You have saved the company thousands of wasted man hours and made me slightly less angry at RXConnect. Slightly less angry. I still think it is the worst part of my job on a day to day basis.
 
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WVUPharm2007 said:
Does anyone else find it amazing that we are yet to get an official note from corporate that the new Readyfill report is a thing? I would have thought that they would have sounded the trumpets and made sure that every overnight pharmacist from Miami to Seattle knew about it. I called around last week to tell everyone I could think of in my region about it and they were all *amazed* that it existed. And they all said the same thing, "Why didn't anybody tell me about this?!?!"

It's literally the most useful thing IT has come out with possibly ever. Whoever decided to make it a thing, I tip my hat to you. You have saved the company thousands of wasted man hours and made me slightly less angry at RXConnect. Slightly less angry. I still think it is the worst part of my job on a day to day basis.
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Same here, no other overnight RPhs in my area were aware of this feature. No mention of this feature in any learnet modules nor were there any news updates upon login...I have no clue when this came into existence (had to have been within the past few months from "random" system updates).
 
Nothing new here but an email was sent to DL about a 10 hours delay with RF this coming Sat 5/26..
 
Not only did the M1,17 report get me like 70% through the Readyfills Saturday morning, but CVS gave us 3 extra hours for being a 24 hour store dealing with the delayed Readyfills. It actually wasn't terrible for once.
 
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