Quick question

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Charcoales

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If you work for retail chain, are you required to checkout anyone who comes to pharmacy (for example, full cart of non-rx non-medication merchandise) because they don't want to wait in line up front? Is it worth it to put foot down when there are like 3 people behind them + drive thru + phone ringing or just grin and bear it?

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If you work for retail chain, are you required to checkout anyone who comes to pharmacy (for example, full cart of non-rx non-medication merchandise) because they don't want to wait in line up front? Is it worth it to put foot down when there are like 3 people behind them + drive thru + phone ringing or just grin and bear it?

One of the stores I used to work at told us we don’t have to ring up anyone not picking up prescription/otc from pharmacy. Haven’t seen anyone throw a fuss when we direct them to front store cashiers. People seems to be quite understanding when we explain it’s store policy, not a personal decision.

All the other stores I’ve been to just smile and say “sure”.
 
If you work for retail chain, are you required to checkout anyone who comes to pharmacy (for example, full cart of non-rx non-medication merchandise) because they don't want to wait in line up front? Is it worth it to put foot down when there are like 3 people behind them + drive thru + phone ringing or just grin and bear it?

just ask them to step aside and wait while you page for a cashier to the pharmacy. tell them the cashier is coming. then help the 3 ppl behind them and the phone and drive thru. after u free up all your pharmacy customers, then help any idiot that's left behind.
 
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If you work for retail chain, are you required to checkout anyone who comes to pharmacy (for example, full cart of non-rx non-medication merchandise) because they don't want to wait in line up front? Is it worth it to put foot down when there are like 3 people behind them + drive thru + phone ringing or just grin and bear it?

You can always say you do not have large bags there or that you don't have a scale. Or call a cashier for them. You'll have to feel it out. There is always someone who is going to pick up the phone and complain, etc. You have about a month to test saying "no" IF you are at CVS, of course, now that they're pharmacy supervisors were given the boot or demoted.
 
Just page help needed @ store front if you are in the ****. No problem if it's just like 1 or 2 items and just one person; 3+ people (usually all different locations/phone) make them go up front)
 
If you work for retail chain, are you required to checkout anyone who comes to pharmacy (for example, full cart of non-rx non-medication merchandise) because they don't want to wait in line up front? Is it worth it to put foot down when there are like 3 people behind them + drive thru + phone ringing or just grin and bear it?
This is going to vary from company to company, store manager to store manager.

At Target, the STLs were absolute *****s, but they did have authority over pharmacy.
 
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I usually just say the computer is set of for meds and otc meds only. You’ll have to go up front.
 
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It not only depends on your regional supervisor, but also the store managers. I had been happingly ringing up those with a few items for years, whether they were pharmacy customers or not. My store had a high rate of theft (especially from the meat dept which we were near in the back of the store) so the night manager took it upon himself to tell us that we could not ring up any non-prescriptions after dark. Both myself and the other RPh were so upset that our patients had to ring out at the pharmacy, then go up to the front to ring out a soda that we talked to our pharmacy supervisor, who immediately put the kibosh on the night manager's made up restriction. Whether you like to help ring out items for others or not, speak up and let your pharmacy supervisor know how ringing up is negatively affecting your Rx performance or customer service and a good supervisor will listen to your feedback and take action.
 
It not only depends on your regional supervisor, but also the store managers. I had been happingly ringing up those with a few items for years, whether they were pharmacy customers or not. My store had a high rate of theft (especially from the meat dept which we were near in the back of the store) so the night manager took it upon himself to tell us that we could not ring up any non-prescriptions after dark. Both myself and the other RPh were so upset that our patients had to ring out at the pharmacy, then go up to the front to ring out a soda that we talked to our pharmacy supervisor, who immediately put the kibosh on the night manager's made up restriction. Whether you like to help ring out items for others or not, speak up and let your pharmacy supervisor know how ringing up is negatively affecting your Rx performance or customer service and a good supervisor will listen to your feedback and take action.

meat? health hazard. Upfront, self check-out, whatever.
 
:)
Ammo and alcohol, take up front. Anything else and less than five items? Sure. Let's keep it movin'.

I have actually been in pharmacies while underage alcohol stings were going down in the front store. Since then, I personally refuse to ring up any alcohol products. Nothing against alcohol consumption (I imbibe on occasion :)), but neither pharmacy school nor my company ever gave me any training whatsoever on the sale of alcohol. I don’t risk it and just send them up front.
 
:)
I have actually been in pharmacies while underage alcohol stings were going down in the front store. Since then, I personally refuse to ring up any alcohol products. Nothing against alcohol consumption (I imbibe on occasion :)), but neither pharmacy school nor my company ever gave me any training whatsoever on the sale of alcohol. I don’t risk it and just send them up front.
They make you guys do the alcohol training?

Target specifically did not train Rx personnel for that reason.
 
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My whole team is trained in tobacco and alcohol sales. I'll take them at my register. Basically look at an ID. Try to verify it's not a bad fake and the guy isn't drunk and scan his plenti card and take his money

I'm at a slow store. I'll gladly take anyone to ring up. Gives me something to do. Hell, tell me what you want and I'll go get it. I'll be a mini personal shopper
 
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Ammo? I thought liquor was bad selling at a pharmacy. Might as well add lottery tickets, lap dances, and hookers next...but heavens no tobacco (koolaid)
I work for a place that also sells horse tackle. C'mon.

Fun part of my initial hire training was when they were reviewing which kinds of bullets could normally only be sold to a 21 year old, but could also be sold to an 18 year old if it was for use in a rifle.
 
I work for a place that also sells horse tackle. C'mon.

Fun part of my initial hire training was when they were reviewing which kinds of bullets could normally only be sold to a 21 year old, but could also be sold to an 18 year old if it was for use in a rifle.

Tell us you asked all kinds of technical questions and split hairs just for the fun of it. That's awesome.
 
Tell us you asked all kinds of technical questions and split hairs just for the fun of it. That's awesome.
I wish I had. They have weird rules in this part of the country, too. I haven't bothered to research whether it's store level policy or law, but I've bought two firearms from two different chains, and at the end of each transaction I was escorted out of the building. Weird.

One time, I threw my new purchase in my trunk and walked back in and got dog food. I wasn't expecting to not be able to just swing over to the next few aisles and get it after my first purchase lol
 
I wish I had. They have weird rules in this part of the country, too. I haven't bothered to research whether it's store level policy or law, but I've bought two firearms from two different chains, and at the end of each transaction I was escorted out of the building. Weird.

One time, I threw my new purchase in my trunk and walked back in and got dog food. I wasn't expecting to not be able to just swing over to the next few aisles and get it after my first purchase lol

I think that's wild. Midwest?
My store has a gun section but I am not sure they have real guns. Is it really that easy to just buy a gun? I mean how much is a gun?
 
I think that's wild. Midwest?
My store has a gun section but I am not sure they have real guns. Is it really that easy to just buy a gun?
Further west. And they ran a background check on me while I waited. The process from start ("Hi, I'd like to purchase that firearm") to finish ("we have to walk you to the doors") took about twenty minutes.

I mean how much is a gun?
For some reason, mine are usually $300-400. I know they can get more expensive. Quickly.
 
I think that's wild. Midwest?
My store has a gun section but I am not sure they have real guns. Is it really that easy to just buy a gun? I mean how much is a gun?

This will give you an idea on the average normal prices of every day guns:

 
Further west. And they ran a background check on me while I waited. The process from start ("Hi, I'd like to purchase that firearm") to finish ("we have to walk you to the doors") took about twenty minutes.


For some reason, mine are usually $300-400. I know they can get more expensive. Quickly.

That is NUTS!
 
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