And to be fair to BR, the people on SDN who actually bought from BR directly say it's between 7 and 10 days (in most posts) from sending the order in to receiving books. Did you buy books directly from BR? If so, what was your shipping time?
Based on what I read here, the actual shipping time may take 7-10 days on good cases, but there is also a time for processing, which may be longer depending on how busy it is at BR. So, it's actually a bit longer than 7-10 days, and obviously, much worse if you order during holidays (I recall many threads last year near Christmas on how people had to wait three weeks and no response from BR available). Granted, I recall from you (I think) that there's only one person who takes care of shipping and stuffs, so if that person's out, then no one is available to answer the phone and whatnot.
I did not buy the books directly from BR for a lot of reasons. One was cost because I had other materials (EK for example), and I didn't have enough money to buy all of them at once. And since the shipping for buying just bio was same as buying entire set, buying just bio and then buying others later would make me to spend more on shipping than the high price that I was paying already.
Secondly, I found a friend who wasn't using his BR set (he got off secondhand from somebody), so I paid $30 for his set of BR GChem, BR Ochem, and BR Physics. And later, I purchased BR Bio for $40.
Did I make a good choice? I think so... Aside from the cost, I think that BR certainly has other pros and cons. There is no argument on the usefulness of its passages - I haven't gone through all of them, but they are clearly very helpful. Content review is also very thorough and tries to hit all the bases. At the same time, however, if passages weren't issue, I cannot really see a strong issue as to why someone would pay about $180 (excluding shipping) for BR GChem, OChem, and Physics because the content review itself can be done with Hyperlearning (another very good review) plus its science workbook. Or, as ColeOnTheRoll said, add EK 1001 sets for practices.
One user once said, "BR is just weird. It will prepare you for all the convoluted and weird passages in the actual MCAT, but it really isn't great for predicting how you will perform in MCAT." I think that's true - BR set is for learning experience, not for estimating one's performance, and based on how I felt, BR really does nice job of killing confidence through that.
Of course, this all means that I will still be using BR for my prep. It just won't my main textbook but rather supplemental materials for practices.