This is awesome! Can you share how many employees you have and what positions?
I ask this because I’m rotating at a FM clinic with 7 employees, and the doc is always complaining about the overhead. But it seems like every employee is necessary for the practice to run.
I have 2 full time employees and I share a third of an employees salary. The two full time employees are paid about 10% over market rate for medical assistants. I also give them quarterly bonuses based on how busy we are. They often have overtime and don't mind working extra.
The other employee is my biller. I share her with the two other surgeons and she is in house.We are all 3 different businesses but she only does billing for all of us. This means I can keep my biller in house, can bounce things off her and only pay about a third of her salary. She also is backup answering phones in the even that both of the ladies up front are on the phone. For all this, she is paid about 30% over market rate.
I used to help my dad manage his business when I was in college, hire and fire employees. I've always believed that if you find a good person, pay them an above market wage, and give them good feedback then they will preform very well. So far this has rung true for me once I found good employees. My first employee was a disaster and I fired her pretty quickly.
My overhead is so low since everyone has multiple roles. There are few down moments throughout the day. Everyone is working all day except for lunch when they come into clinic.
The way the work flow usually works is both MA's up front. They answer the phone if needed. One is checking in, running insurance upon checkin, and doing the meet and greet process. Once paperwork is filled out the other MA then takes the patient back and rooms them. They take vitals, then present the patient to me.
This MA then goes back up front and starts the note. They enter everything in that the patient put on the paper. PMH, PSH, allergies, meds etc. This happens while I'm talking to the new patients. Then towards the end of the visit, I open the chart and confirm all the information is correct, send in meds, imaging or whatever.
If the patient needs blood work then one of the MA's will come get them out of the room, take them to the blood draw station, draw blood, then send them on their way.
There is always at least one person up front meeting and greeting. Always at least one person to answer the phone. When there is no patient there, I delegate prior auths to the MA's and if their is a denial then I take care of it.
We work hard, and the MA's with bonuses and overtime are probably making about 60% more than other MA's. They don't mind working hard since they are young and want to pay down debt.
I'm going to add another MA soon once the new doctor starts. But I think that 3MA's and my one third biller on phone answering back up will be all we need.
I do all my own marketing, I built my own website, I am my own practice manager. If we get a few people call in back to back then I'm out the door to nearby clinics to introduce myself to doctors or bring them goodies to remind them I'm around. Hell, when one of the MA's take off, I have even drawn blood, I've cleaned rooms, and I've answered the phone on back up when we got slammed.
If you want to start your own business, you're gonna work very very hard. I'm willing to do that. Once we get more doctors, more MA's, then when one person is gone we wont fill it so bad. But for now, I'm not above cleaning a room, running a UA or pregnancy test, or whatever needs to be done to keep up the growth.
I should have the new MA and doctor online in about 2 months. SO that will take a load off and I can take a step back Currently I'm putting in 4.5 days a week at work and I would guess about another 20 hours on admin stuff. A big part of that is me writing up contracts for this new doctor, getting all various types of insurance set up for the new doctor. So once that settles down, it will get easier.
I wont lie. It has been A LOT of work.