I'm a pretty good computer owner (I reformat my drives on an annual basis, keep an eye on core temps and general performance when I know I'm taxing my computer, defrag and keep everything updated, etc.), but HPs are just not the best made computers in the world. My first one died after a year, and even then it lasted longer than my roommate's (which was shipped without a MAC address and therefore useless for most things a computer shouldn't be useless for). I replaced it with another HP because I'm a glutton for punishment, which, in the two years I've owned it, has suffered tremendously under program loads that it should
not be suffering under considering its RAM and CPU capabilities.
Plus HP is exiting the laptop market so those of us who own HPs now are about to lose our customer service.
So if you're buying a new computer, I'd recommend staying away from HP.