This is getting out of hands. In order to apply early, not only did I work hard on my application, I also saved my weekly checks so I could pay the hefty fees early. I paid over $1000 for my application, which does not seem like a lot to most people but for me that is over two weeks worth of my salary.
We can all sit here and rant about our problems on SDN and you can bet your application will be sitting at their headquarters until August, while people who submitted AFTER us will be getting interview invites. We as customers (so called applicants) have more power than we think. We all tried contacting AADSAS to resolve this issue, which clearly failed due to their poor customer service. Their service is very important to me, it is not like I am getting my vehicles oil changed, my career depends on this. I have filed an online complaint to Better Business Bureau.
For anyone who cares, for company name type in AADSAS. http://www.bbb.org/us/consumers/
Submitted June 5th.
Mailing status: NOT MAILED!
Here is a copy of my email to them. They did personally call me and email me, but Jared didn't seem too phased by it all and actually seemed annoyed by my concern. He told me that it would by mailed out by Monday at the latest and that he would "personally call me" if it wasn't-not sure how that would help but whatever. I agree that we should contact the better business bureau. True, maybe our chances for interviews won't be affected, but it's the principle of the matter. As customers we deserve straight answers and this process should be done in a fair, efficient manner. Life isn't always fair, no, but we have paid good money for their service. It's not like it's the first year that they have been doing this.
That is just my 10 cents.
To Whom it May Concern,
I am writing in regards to my application status. I e-submitted on 6/7/09 and received an email on 6/15/09 to inform me that my application was complete and would be sent out in the next mailing. I was initially very pleased with the speed and quick processing of my application materials. I called to see when the first mailing would be and I was informed that they were unsure, that it would probably be sometime in July.
I browse studentdoctornetwork from time to time and on Tuesday, 7/7/07 was looking through posts and saw that there had been a mailing on 6/29/09. I checked my application status and it said that mine had still not been mailed. I called AADSAS and they said that they had to limit the number that they sent out in the first mailing, but mine would be in the second mailing which would be in the next week or two. Right after I hung up the phone, people starting posting to this website saying that theirs had been sent in a second mailing on 7/7/09. I called AADSAS back and said that I had not been included in the first mailing, they checked my profile to make sure that everything was OK, which it was, and they said that I would be sent out in the next mailing. I informed them that I had also missed the next mailing because it had occurred that day. The woman then told me that I would be in the next mailing. But what assurance should I have in this, when I was told that I would be in the first mailing, then the second and wasn't in either?
I know that students that were verified as late as 7/2 were mailed out in the second mailing. I could be understanding if there was a limit on the number of students that could be sent out in one mailing, if this was done fairly. Applications should have been sent out in the order that they were verified. I worked very hard to submit my application as early as possible to be in the first batch of applications sent out. I am paying AADSAS for a service, and as they have a monopoly on this, I have no other option. When I have contacted AADSAS I have gotten the run around and no one has given me a straight answer. I am deeply dissapointed in the operation of this service and in the customer service of AADSAS. I am considering contacting the Better Business Bureau and other organizations if this is not solved immediately.
Thank you for your time.