In Belzoni, everyone sat down at a rectangular table, and the director of nursing, Dee Ann Brown, recounted the hospitals troubles: emergency-room readmissions, obesity, inadequate insurance. Shirley then explained the role of community health workers and asked Brown if she thought that service might be helpful.
What you are describing is home health, isnt it? Brown said.
Home-health agencies dispatch nurses to do clinical work in patients homes. But they are not obligated to take your phone calls at midnight or steer you away from eating fried food and you have to have insurance to get their care. Often for-profit services, they are also the hedge funds of the health care community: potentially lucrative, largely unregulated, producing bad results as often as good. Sanjay Basu, a physician and policy expert at the University of California, San Francisco, says that while he has seen some remarkable and devoted home-health agencies, if youre in it for a buck, you could have a terrible home agency and make a ton of money. Many towns in the delta have them yet the deltas problems persist. Why? Shirley offered that the hospitals need a third party trained to discern what exactly will help a patient, and that party must come from the patients world: talk the same, share similar fears and frustrations and life experiences.
Most home-health nurses build great relationships with their patients, Brown said.
But theres a lot of distrust, Henderson-Camara said, leaning forward. We dont trust people who dont look like us. Having grown up in a very segregated community, I know this for a fact. You may think that youre in with that patient, but when you walk out that door, they will laugh and say, I just told her that so shell stop asking me questions. But if you live in that community and sister Edna tells you something, you say, Now, Edna, and she will say, O.K., you got me. And shell tell you the truth. People do not trust people who do not look like them.
I dont feel thats a problem here, said Brown, who happens to be white. I may be way smoozed.
I think youre smoozed.