Just a quick update, it is just after 4AM and still waiting for them to get things fixed. I am trying to be patient with them as I realize that no matter how difficult this is for me, they are also extremely stressed out with thousands of servers down, each of which are just as important to their owners as mine is.
I just got off the phone with them and they explained that there is a central server that is responsible for the configuration of all the servers in the datacenter which is loading the configurations on the servers one by one, but is running slower than expected and there is no way of prioritizing our server over the rest.
I can assure you this was completely unforeseen how long it would take - if I had known I would have restored the site from backup to a different server, but when doing that it can take nearly 24 hours for the DNS servers around the country to "find" the new server and so waiting seemed like the fastest solution, even though it was hard.
As mentioned before, the beta site is up, the catch is anyone that ordered yesterday after we migrated licenses over won't have a license. Since the site is new, we haven't finished all the administrative tools that will let me manually add licenses yet, and hopefully, that is a non-issue as the server could be back up any moment.
We will be moving to a datacenter in Salt Lake City near me, which we have used for years and never had a situation like this with, but if we did, at least I can drive over and physically pick up my server and put it somewhere else.
Sorry again,
Alan
