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Do you ever find that it's difficult to keep an open line of communication with the "team" of providers caring for a patient, especailly the ones who are chronically ill?
It is a bit difficult at times, especially if your consultants or specialists are on a different EMR system. It makes it a lot easier to communicate if everyone's on the same system - you can send messages directly in the EMR, and I can easily see their consult notes.
It's intimidating and confusing for a patient to navigate the healthcare system and I'll often have to provide 'non medical- medical' advice ....basically pointing patients in the right direction, how to deal with insurance stipulations, etc. Sometimes I'll need to re-explain things that were talked about at their consultation with the specialist. Sometimes patients will ask me for my opinion on X, Y, or Z procedure that was offered by the surgeon.
For complicated cases, I'll talk directly with the consultant by phone. I've found that community medicine is much more open and "friendly" than those in academic type settings. Consultants appreciate referrals to them. I appreciate when they'll call me and update me on our mutual patients. I text a handful of specialists whenever I have a certain question and don't feel embarrassed to ask even if it might be something "simple" to them.
There's unwritten "etiquette" rules out in practice. If I have a complicated patient I'm sending to a specialist, I'll send them a message as a heads up so they're not blindsided. ER docs will call me if there's some important follow up needed..etc ..etc.
I really enjoy the professional relationships I have with other providers now that I'm out in practice. Gone are the days of dreading calling a doc in an academic setting and they just give you a bunch of push back or 'wtf why are you calling me' attitude that you'll sometimes see.
It is a bit difficult at times, especially if your consultants or specialists are on a different EMR system. It makes it a lot easier to communicate if everyone's on the same system - you can send messages directly in the EMR, and I can easily see their consult notes.
It's intimidating and confusing for a patient to navigate the healthcare system and I'll often have to provide 'non medical- medical' advice ....basically pointing patients in the right direction, how to deal with insurance stipulations, etc. Sometimes I'll need to re-explain things that were talked about at their consultation with the specialist. Sometimes patients will ask me for my opinion on X, Y, or Z procedure that was offered by the surgeon.
For complicated cases, I'll talk directly with the consultant by phone. I've found that community medicine is much more open and "friendly" than those in academic type settings. Consultants appreciate referrals to them. I appreciate when they'll call me and update me on our mutual patients. I text a handful of specialists whenever I have a certain question and don't feel embarrassed to ask even if it might be something "simple" to them.
There's unwritten "etiquette" rules out in practice. If I have a complicated patient I'm sending to a specialist, I'll send them a message as a heads up so they're not blindsided. ER docs will call me if there's some important follow up needed..etc ..etc.
I really enjoy the professional relationships I have with other providers now that I'm out in practice. Gone are the days of dreading calling a doc in an academic setting and they just give you a bunch of push back or 'wtf why are you calling me' attitude that you'll sometimes see.
@hsmooth Thanks for taking the time to answer these questions. I am curisous about how your relationships are with other physicians. For example, being a family medicine doc, I imagine you communicate frequently with your patients other doctors (cardiologists, radiologists, etc). Do you ever find that it's difficult to keep an open line of communication with the "team" of providers caring for a patient, especailly the ones who are chronically ill? Both of my parents were extremely sick and unless I was persistant about their doctors communicating with each other there was often miscommunication. Do you feel more obligated being a FM doc to make sure your patients other caregivers are on the same page? Is that even how it works?
Also, I am interested in diagnostic radiology. I read various blogs here and elsewhere that are in conflict with each other about the future of radiology. I know you are a FM doc, but I'm sure you utilize radiologists often. What do you think about the future of DR? Thanks in advance!