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- Dec 18, 2017
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Omg those are the worstHere’s another one for you: just got a history from emergency… presented for lump on neck… said they have an appointment at another clinic tomorrow… left due to long wait time![]()
Reminds me of one from last summer, a dog who had some sort of lump or scab or something on his side and was an "emergency" because the owner was flying with the dog tomorrow.
Our policy during COVID procedures is owners can come and go from the parking lot as they please, but they must stay outside and the pet must be inside, no exceptions.
Well, explained on the phone to this woman that if she wanted to come her dog would have to come inside, and she said her dog had to stay outside with her because he is a service dog. I relayed this to our manager while she was on hold and asked her to take the call because I felt I had already explained the options the best I could.
Then our manager got off the phone, told us she would be coming in and that she had agreed to leave her dog.
The woman came and claimed exactly the opposite, and at that point the manager had left for the day so the supervising LVT was going to go out, but the woman drove off (thankfully lol)
The kicker is that when I heard her name, I realized that I kind of knew her. I had never met her, but had seen that she had previously left a 1 star review for the hospital based on wait times, and it stood out to me because she is Facebook friends with one of my friends.
Can't imagine why someone would return to a place they didn't like. I think this woman was just not right in the head.