Hi, this is Jack Gaynor from Interfolio.
The Interfolio site was down briefly last night, due to a scheduled upgrade. During those several hours we transferred all the data over to the new site and worked out any bugs that we discovered. We hope you enjoy the new look and feel!
In regards to the other issues...
1) We generally discourage faxes (because the image quality is low), but understand that it is still a preference for some recommenders. Fax transmission errors do occur sometimes and if they do, you or your recommender can give us a call and we can work through any issues.
2) In terms of electronic upload, we've tried to make the process as easy as possible (and easier in this upgrade), but if you or the writer experience any problems, our help team is here to take care of those sort of issues and make sure that your letters get in your account as swiftly as possible.
If you have any problems don't hesitate to get in touch with us:
www.interfolio.com
Toll Free: (877) 77-FOLIO
[email protected]
If you feel you need a direct contact, my email:
[email protected]
Also, feel free to give us feedback about the new website (what you like and especially what you don't like) so we can continue to make Interfolio a great experience for you.
Jack