(Urgent cafe call at the end of clinic, 4:45, as usual):
“Hi, this is so-and-so from Urgent care. I have a patient (spells name three times). She’s 21. She has severe pain behind her ear. She jumps off the table when I touch her there. Although I question if it’s over-reacting, because she does the same thing when I touch her knee.
Her ear exam is totally normal. She’s had this for a couple months. She was in the ER last month for the same problem and she had a CT which was also totally normal. No infection, no mastoid fluid. They put her on antibiotics, but it didn’t help. (Shocking) I wanted to order another scan today, but she said she didn’t want to wait around, and she left. Do you think you could see her?”
My response: “of course.”
My thoughts:
I mean, yes. I can see anyone. You don’t actually need to call me to have me see her. Just place a consult. You’re not even asking for me to see her urgently, even though you’re implying that you would like that. But here we have a two month old problem with no concerning findings at all in a healthy patient for whom it wasn’t bad enough to stick around for an hour on a Wednesday afternoon to get it worked up. Which is good because somehow I don’t feel like yet another dose of radiation is going to crack this case. But I digress: how urgent do you think this is? And more importantly, what is it you think I do?
I can see anyone. But if the exam is normal and the CT is normal, there’s really nothing I can do. It’s a pain issue. It’s probably a headache or muscle tension or possibly a c-spine problem.
And I mention “yeah, we’ll take a look. Unless I find something unexpected on exam, I suspect it’s a c-spine issue or a headache or a musculoskeletal issue...maybe fibro...”
And she says “so, do you think I should put her on more antibiotics? Probably no, right?”
Yeah.....Probably not.....
Sometimes I think we could replace urgent care with the card dispensing soothsayer from the Tom Hanks classic “Big.”